Forum Discussion

NishaMakan's avatar
NishaMakan
Community Member
7 years ago

Rise making image pixellated

Hi I have a high resolution image which becomes pixellated in a certain area when I upload it to Rise (I am using it inside of a Image & text block).  Anyone have any tips on how I can prevent thi...
rise 360
Renz_Sevilla's avatar
Renz_Sevilla
Staff

Hi Libby!

Sorry to hear you're still having trouble with this! Could you please share how you named the file itself? 

Alternatively, we can test this on our end if it's okay to share the actual image file with us! You can share the image privately here and open up a case so we can look into this further.

LibbyNelson-1ed's avatar
LibbyNelson-1ed
Community Member
5 years ago

Hi Renz, 

I tried a couple naming conventions, including _NOPROCESS_file_name, _NOPROCESS_filename, and filename_NOPROCESS_. 

  • Renz_Sevilla's avatar
    Renz_Sevilla
    Staff
    5 years ago

    Hi Libby, 

    Thanks for letting me know what you've already tried. Could you please share the image privately here? We'd like to take a closer look at the file and test.

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