Forum Discussion
Rise not allowing image uploads in question banks
I am trying to upload an image to a question bank, and nothing happens. I've tried both drag-and-drop and the upload button, but neither option does anything.
I can select an image from the content library, but that is not helpful.
Image uploads in courses are working fine, but question bank images are not working.
I've tried in both Chrome and Safari, and neither is working.
Anyone else having this issue? This was working last Thursday, but is broken today.
Hi Everyone!
So sorry to hear that you've been struggling to upload images to Question Banks in Rise 360!
I can confirm this behavior was related to a bug in Rise 360. I'm happy to share that we just released a new update, which fixes this issue! There's nothing to install for web apps. New features and fixes are immediately available!
Please let us know if you have any questions about this update or the issue you reported!
10 Replies
I'm having the same problem.
Same issue here. Currently preventing us completing some course development.
An ETA for a fix would be cool :-)
Hi Everyone!
So sorry to hear that you've been struggling to upload images to Question Banks in Rise 360!
I can confirm this behavior was related to a bug in Rise 360. I'm happy to share that we just released a new update, which fixes this issue! There's nothing to install for web apps. New features and fixes are immediately available!
Please let us know if you have any questions about this update or the issue you reported!
Hi Steven,
my images are appearing in the question bank, but when I review the course or publish it the images don't load. They were loading and only recently stopped loading in the scorm in our LMS. How do I fix and get these images to show?
Hello CassiePowditch,
Sorry you’re hitting this snag. To rule out an LMS issue, I recommend testing your published course at SCORM Cloud and comparing the results with your LMS: How to Troubleshoot Your LMS with SCORM Cloud.
If it works at SCORM Cloud, I suggest opening a support case with your LMS provider so they can help troubleshoot further.
If the course doesn’t work correctly at SCORM Cloud, please send us your project file for review: Submit a Case. We’ll be happy to help!
I'm not sure if this is related, but I'm trying to add a video to an existing question in a question bank. I get an error message that says: Some files are not allowed. Please upload only images.
But I can add a video to a question in a quiz and then add that question the same question bank. The new question functions properly.
So is it a bug or by design that you can add questions with video to a question bank, but you can't add a video directly to a question in a question bank?
Hi Sandy!
Sorry to hear you're having trouble uploading video files to Questions from a Question Bank, in Rise 360!
We previously had this behavior logged as a bug in Rise 360, and shipped a fix for it in November of 2024. However, it appears the bug has resurfaced as I was also able to replicate the same issue on my end. I've opened a support case on your behalf, so our support engineers can take a closer look at this hiccup.
In the meantime, as a workaround, we suggest uploading your videos to Questions from a Quiz Lesson first before adding those questions to a Question Bank.
Thank you for your patience. I'm sorry if this has been slowing you down!
Hi StevenBenassi ,
Thanks for letting me know about the bug. I've been using the work around, but now I've run into another weird behavior. I'm trying to edit the questions in my bank, so I've deleted them from the question bank, made the edits in quiz and added them back into the question bank. When I go back to the question bank, the questions I deleted are still there. I can't get rid of them. I have the old version of the questions I deleted and the newly edited questions I just added.
I'm about to create a new question bank and start fresh, but I wanted to let you know in case this is somehow related.
