Forum Discussion
Rise "Something Went Wrong"
Help! I'm getting a "Something Went Wrong" error in Rise every few seconds. The error message is attached. I'm really unable to do anything.
Hi Merritt and Brett! Editing Rise 360 courses can cause an error message to appear right now. We’re working on a fix, and I'm so sorry for the trouble!
You can stay up to date on the latest information by subscribing to our status page.
Hello again! Editing in Rise 360 is now working normally, and we're continuing to monitor performance carefully.
- GabrielMonto862Community Member
- CraigMullenCommunity Member
I'm having same issue at the moment.
- MattMcElvogue-5Community Member
Same here...course images wouldn't upload, refreshed, now courses won't load
- CraigRobinsonCommunity Member
I'm also having the same issue. I was editing my course, then got the error message now none of my Rise courses will load, just the spinning wheel.
- ZacharyBrock-faCommunity Member
This is not fixed.
- GeorgePetrov888Community Member
Unfortunately I'm experiencing the same issue with Rise now. It's been happening for almost a week now. I note the last post on this discussion was 1 year ago. Your assistance would be greatly appreciated as I am working with a very tight deadline.
- GeorgePetrov888Community Member
I can confirm this problem affects one particular eLearning course (as well as copies I make of it) but not others. I've begun deleting certain blocks within it, but this has not helped. The problem doesn't seem to occur when I'm on the landing page, it only occurs within the lessons.
- KarlMullerCommunity Member
Hi George,
In our team we've experienced this and its been completely random.
It will happen to one team member but not another working at a nearby desk.
It happens across all of our courses, not just some. Occurs no matter the block type.
I agree that it only happens while editing Lessons, and not on the course landing page.
It will stop as randomly as it started.
- KimberlyLoughliCommunity Member
Were you ever able to open up the course again that was giving the error messages? We're having that same issue right now.
- RekhaMohanty-5cCommunity Member
Hi, This is an ongoing issue this morning....the RISE build that I am working on is not saving the changes, and continuously drops, and displays the "Something went wrong" message
- hazelBStaff
Hi Rekha! So sorry to hear that you are getting the error "Something went wrong" when you try to access Rise. I've opened case 03770151 for you, and one of our technical support engineers will reach out to you directly via email.
- ChelseaFreud609Community Member
Please help! We have a course in final review that I can't publish to 360.