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MeganPinckney's avatar
MeganPinckney
Community Member
4 years ago

Screen recording not identifying and creating text entry fields

HI ! Hoping someone can assist me! I am new to Storyline 360, and have never worked with any software for building of training materials, so apologies if I am missing something obvious. I have r...
storyline 360
JoseTansengco's avatar
JoseTansengco
Staff
4 years ago

Hi Megan,

If Storyline 360 is unable to recognize keystrokes entered specifically in the application that you are trying to record, then there must be some administrative restrictions in place that is causing the behavior. To troubleshoot further, you can try doing the following: 

  • Run Storyline 360 as an administrator
  • Reach out to your IT staff to see if both Storyline 360 and the application that you are trying to record have the same set of permissions

Testing using the process of elimination is always helpful in determining the root cause, so in your case, I'd recommend trying to record other applications as well. This should give you an idea on which applications can be recorded or not.