Forum Discussion
Screen Recording Resolution Issues
Hi @TomStrancaric! I’m really sorry you’re running into this! I can understand how frustrating that must be, especially when the exported video looks great but the published one doesn’t.
Since your right-click Export version is sharp, that suggests the original recording is fine and the quality loss is likely happening during the Publish > Video step. One thing to double-check is that your published video resolution matches or exceeds your slide and recording dimensions. If it’s smaller, the video can get rescaled and text may look blurry.
If the quality drop is as severe as you’re describing, I’d recommend opening a support case so the team can review your file and publish settings directly. You can share your project privately here:
https://articulate.com/support/contact
My screen recordings are done at 1080p or 2160p; the slide size is a scaled to 720p. Even if I match the slide size to the exact video size, and quality set to highest, the video quality is still very poor. I think I will have to open a support ticket.