Forum Discussion
Search Function With a Restricted Menu
Hi there, I appear to be having the opposite issue in Storyline 360 that others have had in the past:
I have a client that uses a restricted menu but also uses the search function. The problem is, even when the user has accessed a slide, they still cannot access it from the search menu, making the search functionality kind of pointless. Is this a Storyline bug, or is there a way to change it so the user can access slides in the search that they have viewed (that doesn't involve making the menu free).
Also, it would be nice to have the option that slides that are removed from the menu can be excluded from search results. I have an assessment the user is not supposed to freely access, but it shows up in the search results.
- MariaCSStaff
Hi, Matt.
Thank you for reaching out!
I'd like to connect you with one of our support engineers, so I went ahead and opened a support case on your behalf. You should hear from our team soon via e-mail.
- ScottNodineCommunity Member
What was the solution to this issue?
I also have this issue with the latest (as of this reply) version of Storyline 360.
Note I am having to use the classic version of the player.Hello Scott,
We weren't able to replicate the problem described here when we reviewed it back in January. I also tried in in the current release with the same parameters and couldn't get Storyline to exhibit the behavior described in the original post. I would like for our support team to work with your file closely. If the support email doesn't make it to your inbox, please check your spam, junk folder, or email filtering rules.
All the best,
Mike Marcos
- MattWalshCommunity Member
Hi Mike,
The last e-mail I received from support (Renato Tescon on 4/21/2022) said you were able to replicate this issue. I never heard back from anyone after that. Here are the steps I sent support that he said he could replicate:
- Make sure course has a restricted menu (not sure if it matters, but we are using the "classic" player style.)
- View all of the slides.
- Enter "slide" into the search function.
- Click on one of the slides in the results that you are not currently on.
On my end, clicking on the slide does not allow you to go to that slide when the menu is restricted, even though the user has already accessed that page.
Unfortunately, we had to send it to the client with both bugs in it (also the search function taking them to slides they were not supposed to have access to that were hidden from the menu).
- KerryGreathouseCommunity Member
Was there ever a resolution to this problem? I am having the same issue.
Using the classic player with restricted navigation, searching for a term then clicking on the slide does not allow the learner to go to that slide, even when the learner has already accessed the page.
- MattWalshCommunity Member
Hi Kerry, FYI: I never received a response other than them confirming it's an issue, so I'm guessing this was never resolved. Unfortunately we had to send to the client with the bug.
- AnirudhSinghCommunity Member
Hi,
I am using Storyline 360 update 86. I am facing an issue with Storyline search. When I am searching it shows the slides but when i clicking on the Slide title text or tick icon on the right side, it is not jumping on that slide. So there is an issue in Storyline with slide name text and tick icons. I am attaching the recorded video. This issue comes when I make menu "Restricted".