Forum Discussion
SL2 Slides Go White and Fill with a Big Red X
I'm using the 30-day trial of Storyline 2 to edit a project (from my local hard drive) which was started in Storyline 1 in a Windows 7 environment. After editing for awhile my slide suddenly goes white and is replaced with a big red X. I've closed and restarted SL2, made duplicates of the slide and the file - no go. I've created a new project and imported the old file - no go. I can see slides but as soon as I try to edit I get the big red X - please help.
60 Replies
The first time I saw this issue, I had created a table in Outlook and then copied and pasted that onto my Storyline slide. Afterwards, every time I clicked to edit the text in the table in Storyline I would see the white screen with the red X.
I found a quick workaround that works for me. When I see the red X, I save my file and close SL2. Then I make a copy of the file and open the newly copied file. Somehow, the red x is now gone and I can continue editing. I know it doesn't really make sense... but hope this helps!
Thanks Christine. This worked for me and saved me getting a few extra grey hairs. Has a solution been found for this bug? I am using the latest version of SL2 and I thought I had read somewhere what the issue was. Can't find it now of course. In my case, I was trying to paste a table from Word 2010 when I got the red cross syndrome.
thanks Christine, this worked for me!
Jen
THANK YOU for this!! I thought I had lost my file. This totally worked.
This issue crashed my version of SL2 and I can't reinstall it. I was using Open Sans, saved a copy, opened the copy and it happened again..did it twice more and still same.
Thanks for sharing Christine!
And Wendy I do see that you have an open support case for this issue. i will keep an eye on that as well.
Hello Dave!
The issue was with using a numbered list and custom fonts. It was corrected in the latest Update 2 for Storyline.
Hi Emily, Actually, as I said, I am using the latest version of Storyline 2. In fact, I just double-checked. So the issue is apparently not corrected. Like Brian Allen, my issue seems to be connected to pasting a table from Office.
Hello Dave!
You may want to submit a support case to see if there is a different underlying cause for your issue.
Done
I don't have the case number, but I'm pretty sure I've submitted an incident for this as well, or a bug report, or something along those lines. I could be mistaken...
Thanks Dave, I will keep an eye out on your case.
Brian, I am not showing a case for you with this issue. Do you recall when you may have submitted this?
I may not have, could be I meant to and forgot (but thought I did)... If I did it would have been at least two months ago
