Forum Discussion
Slide jumping to wrong place despite no trigger
Hello! I cannot for the life of me figure out why this slide is jumping to the wrong place despite there being no trigger for it to jump there: The red trigger and box are correct; however, as y...
UPDATE 10/16/24: I was having problems with the Survey - Essay question auto-jumping to the next slide after submission (despite there being no trigger to jump to the next slide).
I removed the feedback layer for the Essay question (since my users don't need it) and that was the crux of my issue - I had to leave the feedback layer in and control navigation from there.
So the solution is to keep the feedback layer for the Survey question and use a "Go to next question" button to override the auto-jump from the base layer's Submit button. Not ideal since it's just another click for my users, but that's how it goes I guess. Thanks, everyone, and special thanks to the Articulate Support Case team for helping me find the solution.
UPDATE 10/16/24: I was having problems with the Survey - Essay question auto-jumping to the next slide after submission (despite there being no trigger to jump to the next slide).
I removed the feedback layer for the Essay question (since my users don't need it) and that was the crux of my issue - I had to leave the feedback layer in and control navigation from there.
So the solution is to keep the feedback layer for the Survey question and use a "Go to next question" button to override the auto-jump from the base layer's Submit button. Not ideal since it's just another click for my users, but that's how it goes I guess. Thanks, everyone, and special thanks to the Articulate Support Case team for helping me find the solution.
Hi HeatherVogt-d32!
Thanks for providing the update!
I see that you had been working with my colleague Ian, through your support case. So glad to hear he helped resolve your issue. If you run into any setbacks moving forward, please let us know!
