Sluggish/slow performance of Storyline (lags and freezes)

Glad to here Jason's suggestion helped you out Victoria! 

Beauty, Jason! Nailed it. This was driving me nuts. I was working with an embedded web object (HTML5 animation) and was pulling my hair out, as I thought the lag was a result of the object code....instead, when it was added it inserted another 250 frames into the timeline.

Thanks James for the update and glad this older thread helped you out! If you need anything else please feel free to let us know. 

Hi Ashley - I am in same boat as others in this thread and getting no where.

I have done all steps - reduced dpi to 96, reinstalled (twice), etc. and still taking 10-15 lags in getting to different parts of my video (let alone edit or do any changes).  The video is only 3 minutes long!

I am working locally.  The video file is not that big.  In fact, I took some sample videos at lowest video capture size (and  less than 15 seconds long) and STILL experience incredibly slow response trying to edit/work on a video.  I have no other applications open beyond the Storyline file.  The other rub, is that my computer has the same CPU (2.6 gig) and RAM (8 gig) as some of my colleagues and they are not having any issues.

There has to be fix to the very obvious issue others are experiencing.  

Please advise any clear cut resolutions I can try.

Thanks!

Tom

Hi Tom,

Thanks for reaching out here. I  think we'd want to take a look at your file to see what you're experiencing as this thread spans more than just Storyline 2 and a few different issues - some of which were resolved by the user such as Jason's last post. If you'd like you can attach the .story file here using the "add attachment" button or if you'd prefer to share it privately you can also send along here. 

I have been experiencing the time lag. Then, when I realized I also could not see previews anymore, I found this post: https://community.articulate.com/discussions/articulate-storyline/preview-is-blank#reply-323781

It solved BOTH problems.

Glad you were able to resolve that Michael - and you'll also want to make sure you disable the auto updates as described in those threads and linked articles so that Flash player doesn't continuously update and keep breaking Storyline.  Once we're made aware of the fix from Adobe's side we'll post an update in threads such as that so you may want to stay subscribed to those threads to receive updates. 

I have experienced performance issues similar tot he original poster. I currently have both SL1 and SL2 installed. SL2 runs extremely well. Unfortunately I have certain clients who wish to maintain their own courses after initial development and who do not wish to upgrade to SL2. So whenever I have to use SL1 I find experience incredibly slow performance during development

Here is an example of a typical problem scenario

1. I click an element, wait 3 seconds until element registers as selected,
2. I move the mouse, wait 3 seconds for element to begin moving,
3. I curse as element ends up someplace totally random because the release event on my mouse never triggered when I "let go of" the item,
4. I try opening the inconveniently hidden position dialog box to type in the location instead,
5. I scream as SL crashes for the 4th time that day

I guess my only option is to reinstall SL1 (again!!) and then manually change the "Opens With ..." setting in Windows to reset the default to SL2.

Hi Randall,

Sorry to hear that you're having difficulty here - it sounds like SL2 is behaving normally for you, and our team did look at overall improvements in terms of performance with the creation of SL2. As for SL1, if you're continuing to have a slow set up you'll want to make sure you're working locally on all your project files, and I'd also look at shutting down other programs or applications that could be interfering with the memory Storyline 1 is looking to use. 

Hi all,

Just posting this for you or anyone else searching for this issue. I had the same problem on a i7 laptop with 16GB of RAM and a high-performance ATI graphics card. Even the simplest slide was sluggish when interacting with objects on the slide. I accidently fixed the problem when I recently updated my graphics card drivers. 

I think there must have been driver optimisation issue with older drivers. Not a guaranteed fix, but updating to latest drivers has worked for me.

- Nabil