Forum Discussion
Sluggish/slow performance of Storyline (lags and freezes)
Hi there,
first of all, I would like to clarify that I have read the two existing discussions regarding the sluggish nature of the Storyline, but I have not been able to find a solution for myself.
To make things simpler:
- Storyline has been since I have installed it working with cca 3 second lags (between click and response)
- Even though I am working on quite demanding projects (many images, even on single slide + whole lot of variables), these images are never big. In fact, almost all of them are under 100 KB and most of them even under 50 KB / the overall size of my project is +- 12 MB
- In the last few days (after a brief pause), one part of my newest project appears to have evolved from 3 sec lags to 15 second freeze (i.e. I click on an object and it takes 15 seconds for it to become active; during this time, the cursor is movable but nothing can be clicked) - other parts of the project may have similar issues but I am not sure as when I have checked it now, it did not appear so
However, the overall performance of Storyline got worse.
My Laptop specs:
Windows 7 Ultimate SP1 x64
4GB RAM
Intel i3-2330M (2.2GHz)
ATI Radeon 6490M 1GB GDDR5 (renamed to 74xx) - but I noticed that whether I use this, or built-in graphic card, the Storyline does not have improved/deteriorated performance
I would really appreciate it if someone could give me a hand with this one.
Unfortunately, I am not able to provide you with a sample of my projects.
If nothing works, I will try to re-install my Windows, in a hope it will somehow solve the problem.
Thank you
Regards,
Michal Stevove
Hi everyone!
I'm happy to share that today we just shipped 64-bit Storyline 360!
To use 64-bit Storyline 360, make sure to update your Articulate 360 desktop app, then click the Install button next to the Storyline 360 app with the 64-bit and beta labels. The Install button will change to an Open button when the installation is complete.
Since this version is in beta, we'd love for you to test it out and share your feedback and experience with us by replying to this discussion.
I am currently using storyline 1 and it is barely moving. 3-5 second lags on even the simplest of tasks. It is really hindering my job performance. The file isn't large at all. I shut my computer down, restarted storyline, and imported into a new project and it is still slow. I know it isn't my computer, I've had it checked. What can I do? I'm on a deadline.
Hi Al!
If you are having trouble across projects, I would be sure that you are utilizing the latest update, which is Update 10, and if so you may need to conduct a repair.
I just experienced something similar on one particular slide. The mouse lag wasnt happening on other slides or in other scenes. Using a process of elimination, I found that one particular image was causing the problem. For no discernable reason, btw. But once I deleted that image, the mouse lag went away.
(I haven't read the entire thread, so my apologies if I'm repeating something from above)
Hello Fritz and welcome to E-Learning Heroes :)
Sorry to hear that you ran into a similar issue, but glad that you were able to identify the culprit and I appreciate you popping in to share with the community.
Curious if you re-build that slide and utilize the same image if you can replicate the behavior?
Hi everyone,
I have been having similar performance issues with lag between mouse clicks and keystrokes for the past few months. Chalked it up to dual monitors, lots of objects on the timeline, all our IT security software in the background etc. However, after scouring the forums and doing some testing, I found what seems to be the issue for me.
My specs include - Windows 10, 32G RAM, i7 2.5GHz quad, Articulate 360 working locally. Windows and 360 all have the latest updates.
For me it was images from Content Library. I imported one image to use as part of a background, and after hiding that image on the timeline, everything was back to normal. I checked all slides and layers, and performance dramatically improved when I hid all Content Library images. I still had some CL Icons and everything was fine, so it looks to just be the CL Photos.
I have not tested with High Res images imported from other sources besides CL.
It's nice to have a solution that seems to work for now. However, if I have to insert images, hide them until I'm ready to publish, and then go back and unhide them, that is definitely a burden on workflow.
Hope that might help other people out there that may be experiencing the same issues with SL360.
Hi Luke - I appreciate you popping in to share what works for you with the community. I encourage you to reach out to our team here so that we can dig a bit deeper if you're finding consistent behavior that you are able to reproduce so that we can take a look.
Hi Leslie,
I just submitted a case. Thanks.
Thanks Luke!
Hi everyone, just wanted to share that I was experiencing the same issues as described, and the fix that Luke provided worked for me also. When I hid images on the timeline imported from the content library, performance improved tremendously. Performance (so far) doesn't seem to be affected by photos imported from other sources.
As he noted, it still impacts workflow to have to remember and make items visible again, but for now I'm just relieved to have it working smoothly.
HUGE THANK YOU to Luke!
The problem is that Storyline is a 32bit application. Whatever RAM you have on your PC, SL won't be able to use more than 2Gb. You can double it with a patch, like this: http://www.ntcore.com/4gb_patch.php
I'm curious to know if anyone tried this patch?
