Forum Discussion
Something went wrong Storyline 360 encountered an error while trying to publish
I can't publish a Storyline 360 file using Parallels on Windows 11 via a Mac.
It boggles my mind that this happens right when I am about to complete the project!
I'm wondering if this is a local C drive issue. IT did give me a local C drive, but maybe it changed.
Can anyone help?
Thanks!
Hey CJLu,
Sorry to hear that you're having trouble publishing from Storyline.
Based on the error message, Storyline is failing while processing a temporary video file. You can tell from the “.hls” and “.ts” file path in the Temp folder. This usually points to a specific video from the course that may be corrupted.
The next step is to identify which video in the project is causing the issue. I understand this course may have multiple videos, but there’s a fairly efficient way to narrow it down:
- Create a copy of your .story file.
- Delete half of the slides, then try publishing.
- If it publishes successfully, the issue is in the slides you removed.
- If it still fails, the issue is in the slides that remain.
- Continue halving the slides until you pinpoint the exact slide.
Once you've located the problematic file, and if including it is still necessary, I suggest re-encoding the file with a tool like Handbrake. This video outlines the steps for that process.
Let me know how it goes!
6 Replies
Here is the error that shows up.
Hey CJLu,
Sorry to hear that you're having trouble publishing from Storyline.
Based on the error message, Storyline is failing while processing a temporary video file. You can tell from the “.hls” and “.ts” file path in the Temp folder. This usually points to a specific video from the course that may be corrupted.
The next step is to identify which video in the project is causing the issue. I understand this course may have multiple videos, but there’s a fairly efficient way to narrow it down:
- Create a copy of your .story file.
- Delete half of the slides, then try publishing.
- If it publishes successfully, the issue is in the slides you removed.
- If it still fails, the issue is in the slides that remain.
- Continue halving the slides until you pinpoint the exact slide.
Once you've located the problematic file, and if including it is still necessary, I suggest re-encoding the file with a tool like Handbrake. This video outlines the steps for that process.
Let me know how it goes!
Thank you, StevenBenassi you were correct.
I deleted the corrupted video and reimported it after running your test, and it published successfully!
:)
That's great to hear, CJLu. You're welcome!
How can I acquire the technical knowledge you possess on this subject?