Forum Discussion
Something went wrong Storyline 360 encountered an error while trying to publish
I can't publish a Storyline 360 file using Parallels on Windows 11 via a Mac.
It boggles my mind that this happens right when I am about to complete the project!
I'm wondering if this is a local C drive issue. IT did give me a local C drive, but maybe it changed.
Can anyone help?
Thanks!
Hey CJLu,
Sorry to hear that you're having trouble publishing from Storyline.
Based on the error message, Storyline is failing while processing a temporary video file. You can tell from the “.hls” and “.ts” file path in the Temp folder. This usually points to a specific video from the course that may be corrupted.
The next step is to identify which video in the project is causing the issue. I understand this course may have multiple videos, but there’s a fairly efficient way to narrow it down:
- Create a copy of your .story file.
- Delete half of the slides, then try publishing.
- If it publishes successfully, the issue is in the slides you removed.
- If it still fails, the issue is in the slides that remain.
- Continue halving the slides until you pinpoint the exact slide.
Once you've located the problematic file, and if including it is still necessary, I suggest re-encoding the file with a tool like Handbrake. This video outlines the steps for that process.
Let me know how it goes!
14 Replies
Here is the error that shows up.
Hey CJLu,
Sorry to hear that you're having trouble publishing from Storyline.
Based on the error message, Storyline is failing while processing a temporary video file. You can tell from the “.hls” and “.ts” file path in the Temp folder. This usually points to a specific video from the course that may be corrupted.
The next step is to identify which video in the project is causing the issue. I understand this course may have multiple videos, but there’s a fairly efficient way to narrow it down:
- Create a copy of your .story file.
- Delete half of the slides, then try publishing.
- If it publishes successfully, the issue is in the slides you removed.
- If it still fails, the issue is in the slides that remain.
- Continue halving the slides until you pinpoint the exact slide.
Once you've located the problematic file, and if including it is still necessary, I suggest re-encoding the file with a tool like Handbrake. This video outlines the steps for that process.
Let me know how it goes!
Thank you, StevenBenassi you were correct.
I deleted the corrupted video and reimported it after running your test, and it published successfully!
:)
That's great to hear, CJLu. You're welcome!
How can I acquire the technical knowledge you possess on this subject?
Hi. I'm getting this same error. I tried replacing the video, but it did not help. Please advise. Thanks!
Hi NatalieWenzelow,
Sorry to hear that you're struggling to publish a Storyline course.
We're happy to take a closer look at your .story file and the affected video. Do you mind uploading those items here in the discussion? If you prefer to share them privately, please connect with us through a support case.
Looking forward to hearing from you!
Hi Steven. I tried submitting a support case, but it's not confirming that my case was actually submitted. It just keeps the form I filled out showing when I click "Submit Case". So, not sure if you received it a bunch of times or not at all.
Thought i posted my solution.
- open a new project
- import the old storyline file
- fix player settings to the way you want.
that solved it for me.
I was having the same problem, and this was my workaround
1. open a new project2. import the old project.
3. fix any player settings etc.4. file uploaded fine.
My solution was actually to check all of the timelines and make sure the end was at the actual end of the audio. Localization messed them all up so many were shorter than the end of the audio. That was preventing me from publishing. Once I fixed all the timelines, it published just fine.
i made a feature request a while back for a trigger that would automatically add a certain number of seconds after the audio (similar to align to longest object)
this would have saved me a lot to time adjusting timelines to make sure that the transition from one slide with narration to the next slide with narration was consistent and seamless.
