Forum Discussion
Something went wrong Storyline 360 encountered an error while trying to publish
Hey CJLu,
Sorry to hear that you're having trouble publishing from Storyline.
Based on the error message, Storyline is failing while processing a temporary video file. You can tell from the “.hls” and “.ts” file path in the Temp folder. This usually points to a specific video from the course that may be corrupted.
The next step is to identify which video in the project is causing the issue. I understand this course may have multiple videos, but there’s a fairly efficient way to narrow it down:
- Create a copy of your .story file.
- Delete half of the slides, then try publishing.
- If it publishes successfully, the issue is in the slides you removed.
- If it still fails, the issue is in the slides that remain.
- Continue halving the slides until you pinpoint the exact slide.
Once you've located the problematic file, and if including it is still necessary, I suggest re-encoding the file with a tool like Handbrake. This video outlines the steps for that process.
Let me know how it goes!
Thank you, StevenBenassi you were correct.
I deleted the corrupted video and reimported it after running your test, and it published successfully!
:)
That's great to hear, CJLu. You're welcome!
How can I acquire the technical knowledge you possess on this subject?
Hey CJLu,
Happy to share some additional insight.
The screenshot you provided was a big help in pinpointing the source of your issue. Some Storyline errors can be vague, but the one you shared was specific to a video element causing the disruption. After much exposure to Storyline publishing issues, I've noticed most are caused by a corrupted element from a Slide. Usually, some form of media file.
If you run into Storyline quirks in the future, try a Google search using the format below:
- "site:Articulate.com [specific Storyline issue]"
You may discover community discussions where other users were facing the same issue. Perhaps with a solution already shared.
Also, you have access to an abundant amount of on-demand webinars from the Articulate 360 Training page. These are great for brushing up on your Storyline skills and troubleshooting. I encourage you to explore some of those when you have the time!