Forum Discussion
Something went wrong Storyline 360 encountered an error while trying to publish
Hey CJLu,
Sorry to hear that you're having trouble publishing from Storyline.
Based on the error message, Storyline is failing while processing a temporary video file. You can tell from the “.hls” and “.ts” file path in the Temp folder. This usually points to a specific video from the course that may be corrupted.
The next step is to identify which video in the project is causing the issue. I understand this course may have multiple videos, but there’s a fairly efficient way to narrow it down:
- Create a copy of your .story file.
- Delete half of the slides, then try publishing.
- If it publishes successfully, the issue is in the slides you removed.
- If it still fails, the issue is in the slides that remain.
- Continue halving the slides until you pinpoint the exact slide.
Once you've located the problematic file, and if including it is still necessary, I suggest re-encoding the file with a tool like Handbrake. This video outlines the steps for that process.
Let me know how it goes!
I was having the same problem, and this was my workaround
1. open a new project
2. import the old project.
3. fix any player settings etc.
4. file uploaded fine.
My solution was actually to check all of the timelines and make sure the end was at the actual end of the audio. Localization messed them all up so many were shorter than the end of the audio. That was preventing me from publishing. Once I fixed all the timelines, it published just fine.
i made a feature request a while back for a trigger that would automatically add a certain number of seconds after the audio (similar to align to longest object)
this would have saved me a lot to time adjusting timelines to make sure that the transition from one slide with narration to the next slide with narration was consistent and seamless.