Forum Discussion

SujanBhattac506's avatar
SujanBhattac506
Community Member
24 days ago

Story block interactivity opening in a popup window.

I have to use some interactivities in my upcoming Rise courses, but during a demo course I noticed that the interactivities are opening in a pop-up window with a close button at top right. Is there any way to get rid of this to make it more seamless? 

    • JoseTansengco's avatar
      JoseTansengco
      Staff

      Hello SujanBhattac506,

      Happy to help!

      If you're referring to the behavior where embedded Storyline 360 blocks in a Rise 360 course open in full screen when viewed on a mobile device, this is currently the expected behavior. Embedded blocks will open in full screen when interacted with, and you'll need to tap on the 'X' icon in the upper right-hand corner to return to the Rise 360 course. This is due to the limited space when the Rise 360 course is viewed on a mobile device. These community threads give more insight into this:

      The embedded Storyline 360 blocks will not open in full-screen when your course is viewed on a desktop device. 

      Let me know if you have any questions!

       

  • Hi, Please help me with the answer of the above queries. I need to solution soon. 

    • StevenBenassi's avatar
      StevenBenassi
      Staff

      Hi SujanBhattac506!

      Glad to see Kelly has been helping you!

      It looks like you've attached the published, zipped package of your Storyline 360 course. We would need the .story file itself to access it on our end. Do you mind reattaching just the .story file?

      Thank you! Looking forward to hearing from you!

  • Hi SujanBhattac506,

    Thanks for reaching out!

    I understand the Storyline blocks embedded in your Rise course are opening up in pop-up windows that the learner must exit out of. From the screenshots you included, it looks like you're viewing the course on a mobile device. Can I ask which device and which browser you're using? Additionally, does the issue persist if you view the course on your desktop?

    If you're comfortable sharing a copy of your course with us in a support case we'll be happy to take a closer look!