Forum Discussion
Storyline 3 is closing abruptly when I try and preview, after the recent Windows 11 update.
Storyline files are opening fine once we re-installed storyline 3 (run it as administrator). But its not letting me preview anything. The minute I hit preview, it shows half the progress bar that it is generating preview and then boom! it just closes. tried multiple reboots and tried opening files from the same folder as storyline application. Nothing seems to work. Any suggestions please? I am chasing a deadline and need to get back to it..
3 Replies
Hi KomalGulati-da0,
That sounds incredibly frustrating!
Have you tried uninstalling the latest Windows update? Does this happen with a brand-new file? I'm wondering if there could be a specific font or formatting used across these files is that causing an issue for you. You'll want to ensure that when you reinstall Storyline, you're using the latest Storyline 3 installation file.
I hope this helps!
You are right. All projects had Segoe UI font. We installed the Segoe font family and then it seems to work.
Hi KomalGulati-da0,
I'm glad Kelly was able to help you out here. Thanks for sharing that installing the Segoe font family did the trick for you.
If you need help with anything else, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you!
