Forum Discussion

AlyssaSanchez's avatar
AlyssaSanchez
Community Member
7 years ago

Storyline 360 - Characters being cut off

I am trying to edit my characters from the pre-loaded content slides and when I do it will load the character but with portions of its body chopped off. My DPI setting are at 100% and it is still ha...
storyline 360
JoeNeedles's avatar
JoeNeedles
Community Member
5 years ago

Howdy there Leslie!

I doubled checked before posting and yes, all monitors are set to 100%. They all use the same resolution (1920X1080 if it matters. One is set to portrait so its 1080 X 1920).

If it matters, the laptop is using the integrated Intel 540 graphics, and the others are using NVIDA Quadro M1000M. All are set to 60h 8-bit.

I actually ran in to this again this morning. I could change character pose and perspective, but when I changed the expression I lose the elbows/arms. I restarted the system and this time I could change expressions fine, but poses lost elbows/arms.

I restarted again (with the laptop closed, so no laptop monitor). Using windows setting to turn off all but two monitors (one portrait, one landscape) and the issue disappeared.

This is with Articulate up to date, and storyline up to date.

And the odd part to me is the randomness. While I can duplicate the issue, it is random in only effecting pose, or only effecting expression, or affecting all of them.