Forum Discussion
Storyline 360 - Unable to Open Story File
Hi there,
I have been trying to open some storyline files of courses I created in 2023 and when i try to open the files it is telling me 'This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline'.
I currently have installed 360 x64
One file is 190MB (i've attached) and the other one is 286MB (looks like the second one is to large to attached).
How do I open them to update them if I can't open them on my current version of articulate storyline 360?
Hoping you can help.
Hi Mark,
The support team couldn't fix the issue as they seemed to think the file was corrupt and sent me what files they could retrieve, but they weren't able to be put into a format that I could use without starting from scratch (thankful for the efforts though to try and find out why).
I save a lot of my files on an external hard drive for backup purposes like this and I actually had to open the file in my external hard drive on my old laptop that I created the storyline file in originally and managed to open the three files somehow.I think it was more luck with finding the original file that wasn't on my new computer and opening that way than anything else.
Hope that helps.
5 Replies
Hi Mark,
The support team couldn't fix the issue as they seemed to think the file was corrupt and sent me what files they could retrieve, but they weren't able to be put into a format that I could use without starting from scratch (thankful for the efforts though to try and find out why).
I save a lot of my files on an external hard drive for backup purposes like this and I actually had to open the file in my external hard drive on my old laptop that I created the storyline file in originally and managed to open the three files somehow.I think it was more luck with finding the original file that wasn't on my new computer and opening that way than anything else.
Hope that helps.
Thank you team. I managed to get the files open - although it took a while. I have been able to update them.
Hey Michelle, do you mind sharing what the resolution to the issue was? We are experiencing the same issue in my office. Thank you
Hello MichelleMart355,
I see that you've opened a support case and that you're working with my colleague Luiza. You're in excellent hands!
We'll continue the conversation over in your case.
Have a great start to your day!
Hi MichelleMart355 try rolling back to the oldest version of SL available
If you successfully open the project, I would then progressively update Storyline, and keep opening and saving out the project and hopefully you can arrive at the current version with a working copy.
Otherwise, get in touch with Articulate support, as they may be able to identify the specific issue and point you in the right direction in terms of a specific version to load. 2023 is quite old now, and there have been significant updates to SL which may have introduced breaking changes for older modules I'm guessing.
