Forum Discussion
Storyline 360 course is stuck on Processing Course when adding to Rise Course
Hi all,
I have published a Storyline 360 course to my review site and when I try to add it to a course in Rise it gets stuck at the Processing course stage. It has been there for hours.
I have...
Hi Matt! I see you've been in touch with my teammate, Rowie. He shared some troubleshooting steps with you that should help. Please let me know if you have any questions about what he sent!
Hello,
I am having this same issue. Can you help?
Hi Isaiah,
I'm sorry to hear you're having trouble adding your Storyline block into Rise. Please try the following troubleshooting steps and let us know how it goes:
1. Make sure that you're using a supported browser listed in this article.
2. Use private browsing mode (Incognito in Chrome) on your browser.
I hope this helps!
Hello Lea,
I have tried all of your above recommendations with no success. I have tried all the above, and still once I publish my storyline 360 training to review 360 and try to add it to an interactive rise 360 block - I still get the "Processing course...Adding your Storyline 360 course to this block. Your course will appear here when processing is complete." message that lasts for hours. I am able to upload old 360 trainings that I published months ago, just not the new ones that I am publishing today. Am I doing something wrong in the publishing phase? I have created Rise 360 trainings composed completely of Storyline 360 blocks before, but I am unable to now. Very strange, and hope you can help me resolve this issue.
