Forum Discussion

MeganTilles's avatar
MeganTilles
Community Member
8 years ago

Storyline 360 courses - audio not playing or very delayed in published output

Hi, I already submitted a case for this and support and although they have been able to duplicate the issue, they haven't been able to track down a solution yet so I'm hoping someone else is having ...
MassimoScali-42's avatar
MassimoScali-42
Community Member
7 years ago

Hi everybody, we're experiencing the same problem: when the course is published the audio doesn't play at all or it is delayed. If the slide contains several audio tracks sometimes the first is delayed and overlaps with the second one: a real mess! I add that we use only the html5 publishing (no Flash).

I can't conceal this is a huge problem and it's really disappointing. Please, we kindly ask you to fix it as soon as possible.

AshleyT-Pollard's avatar
AshleyT-Pollard
Staff
7 years ago

Hi Massimo,

Our team has seen a few different causes or setups that prevent the audio from playing back, and we're continuing to investigate. It would help to take a look at your files so that we can properly test and confirm the issue you're running into. Can you share a copy of your .story file with our Support Team? 

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360 courses - audio not playing or very delayed in published output","id":"message:850843","revisionNum":1,"repliesCount":77,"author":{"__ref":"User:user:138336"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:850843"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:850843"},"body@stripHtml({\"truncateLength\":200})":" Hi, I already submitted a case for this and support and although they have been able to duplicate the issue, they haven't been able to track down a solution yet so I'm hoping someone else is having ...","body@stringLength":"1745","rawBody":"

Hi, I already submitted a case for this and support and although they have been able to duplicate the issue, they haven't been able to track down a solution yet so I'm hoping someone else is having this problem too:

\n

On random slides the audio is either delayed or not playing at all after published and uploaded to LMS. It works perfectly fine in preview or if I view the published output locally. It just doesn't work when I test in my LMS (Saba). I've also tested in SCORM Cloud and it doesn't work there either.

\n

I've tried everything from uninstalling SL360 and reinstalling, starting a new project and importing the old, re-coverting from Storyline 2 to 360. I even tried recreating the affected slides from scratch but the audio is still messed up on those certain slides. It only happens with SL360. If I keep the project in SL2 and republish it, it works fine.

\n

I am a Mac user and operate SL using Parallels and Windows 7. I have my shared profile disabled, I operate locally on the windows side and followed all the suggested instructions when using SL with a Mac. 

\n

So basically, I'm stumped. Anyone out there experiencing anything similar? This issue has affected 2 separate courses that need to be updated asap so I'm sort of desperate here.

\n

Oh, one more thing. If I add a seekbar to that slide and scrub either back or forth, it starts working immediately. And yes, I even tried adding a trigger to those slides to play audio when timeline starts. I also added the audio to a layer and triggered to play that layer when timeline starts and that doesn't work either. As you can see, I've been spending hours on this annoying issue.

","kudosSumWeight":0,"postTime":"2018-01-05T09:33:08.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:850843_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":181},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:850843":{"__typename":"Conversation","id":"conversation:850843","solved":false,"topic":{"__ref":"ForumTopicMessage:message:850843"},"lastPostingActivityTime":"2025-01-09T08:05:07.879-08:00","lastPostTime":"2025-01-09T08:05:07.879-08:00","unreadReplyCount":77,"isSubscribed":false},"ModerationData:moderation_data:850843":{"__typename":"ModerationData","id":"moderation_data:850843","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:850843_1":{"__typename":"Revision","id":"revision:850843_1","lastEditTime":"2018-01-05T09:33:08.000-08:00"},"ForumReplyMessage:message:850881":{"__typename":"ForumReplyMessage","id":"message:850881","conversation":{"__ref":"Conversation:conversation:850843"},"author":{"__ref":"User:user:10"},"revisionNum":1,"uid":850881,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Storyline 360 courses - audio not playing or very delayed in published output","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:850881"},"parent":{"__ref":"ForumReplyMessage:message:850880"},"body":"

Hi Massimo,

\n

Our team has seen a few different causes or setups that prevent the audio from playing back, and we're continuing to investigate. It would help to take a look at your files so that we can properly test and confirm the issue you're running into. Can you share a copy of your .story file with our Support Team? 

","body@stringLength":"497","rawBody":"

Hi Massimo,

\n

Our team has seen a few different causes or setups that prevent the audio from playing back, and we're continuing to investigate. It would help to take a look at your files so that we can properly test and confirm the issue you're running into. Can you share a copy of your .story file with our Support Team? 

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Hi everybody, we're experiencing the same problem: when the course is published the audio doesn't play at all or it is delayed. If the slide contains several audio tracks sometimes the first is delayed and overlaps with the second one: a real mess! I add that we use only the html5 publishing (no Flash).

\n

I can't conceal this is a huge problem and it's really disappointing. Please, we kindly ask you to fix it as soon as possible.

","body@stringLength":"492","rawBody":"

Hi everybody, we're experiencing the same problem: when the course is published the audio doesn't play at all or it is delayed. If the slide contains several audio tracks sometimes the first is delayed and overlaps with the second one: a real mess! I add that we use only the html5 publishing (no Flash).

\n

I can't conceal this is a huge problem and it's really disappointing. Please, we kindly ask you to fix it as soon as possible.

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