Storyline crashes when I try to publish or preview. This also happens when trying to preview a single screen. After the crash, I would re-open the file and sometimes it would complete the preview/publish and sometimes it would crash again. Sometimes it would preview a few times without problems and then again suddenly crash. This has been happening since the latest update. I've tried creating a clean file and importing all the slides into the clean version and previewing each slide as it is entered to find the problem, but the behaviour is too erratic for me to be able to find the problem. Any help would be greatly appreciated!

Hi, just curious if this was resolved with issue Dalene encountered. All Storyline users have similar issue at our company with Storyline crashing on Preview. Usually previewing once or twice will work, but consistently will crash on 2nd or 3rd attempt. Have tried importing slides into new project, re-installing Storyline, etc. Happens to multiple users with different projects. Appears to be an internal issue, as this doesn't seem to be an issue with other Storyline users outside of our company. Is it possible a firewall, virus software, etc.. could impact ability to Preview/Publish Storyline projects? Not sure where to go from here. Thanks

I have noticed that in our case, for example, it is due to the Noto Sans font that project crashes particularly often. We have therefore changed the font to Roboto or Open Sans, where we have fewer problems. Other users have also reported similar problems... https://community.articulate.com/discussions/articulate-storyline/storyline-publish-keeps-crashing-when-using-google-noto-cjk-fonts Maybe this will help this in some cases.

Hi Dalene, Thanks for reaching out and sharing what you are experiencing with your project file and the troubleshooting already completed. I'm curious if the issue happens in a brand new course prior to importing any of these slides? If the problem is happening in a brand new file, you should conduct a repair of your software. If you've narrowed it down to this single file, it sounds like you're already headed in the right direction to narrow down the issue. You mention that the behavior is too erratic when previewing individual slides. Does this mean that you have multiple slides crashing? Do the slides use the same layout?

Hi Leslie - thank you very much for your reply. I tried the quick and easy route and repaired storyline - but that didn't work. To answer your questions: 1. Yes - all the slides crash. And like I said before - the behaviour is erratic and can't be predicted (not by me anyway). Sometimes the slides can preview and sometimes it doesn't. When I publish the entire project for review - it would crash a few times and finally go through. 2. The slides have the same layout now. As part of my troubleshooting, I harmonised the slides to all be based on a "blank" master slide. Only things set are font and colour scheme. However - the slides were crashing before I harmonised them all to the same layout, colour scheme and font. I really hope you can help.

Hi Dalene! Thanks for providing all of these helpful clues and sending in a file for testing! Looks like Ronaziel has the same experience, where she's combing through the course to find the culprit. You're in great company!

Storyline 360 crashes on preview and publish

LaurenConnelly
Staff
3 years ago
Hi Mike!

I can imagine this has been so frustrating for you and I'm truly sorry about that! I'd like our Senior Support Engineers to work with you directly as they will understand, better than I can, what is causing the frequent crashing. I've opened a case on your behalf with their team. They'll follow up with you via email to share next steps.

I see that you also reached out in May about the same issue so I've linked that conversation to the current support case for reference. You're in great hands with our Senior Support Engineers!
StephanieLong
Community Member
2 years ago
My whole project is Noto Sans so it looks like I have to completely change all of the fonts because of SL.
EricSantos
Staff
2 years ago
Hi Stephanie,

I'm sorry you've hit this snag with Noto Sans font! I'm happy to help troubleshoot this issue and would like to start with clarifying questions to understand your experience better.

Are you experiencing the same behavior wherein Storyline crashes when using Noto Sans font?

If so, does this happen during preview, publishing, or both?

If you're comfortable sharing your affected Storyline file with us, we'd be happy to take a look to investigate further. You can upload it here or privately in a support case. We'll delete it when we're done testing.

Kindly share the Noto Sans font files that you're using as well.

I'm looking forward to hearing from you!
- TheTrainingRoom
  Community Member
  10 months ago
  Hello Eric
  
  I am experiencing the same challenges with Storyline just crashing.
  
  I also experience that it crashes when I preview, and add screen recording or audio.
  
  I Have read about the fonts potentially being the cause, but in my case, I am using clean templates with no fonts and no content and when I preview it crashes.
  
  Should I create a formal ticket so that you can assist me?
VivekS-800354b7
Community Member
2 years ago
We are also facing the same issue using Noto Sans.
While publishing be it LMS or review link it directly closes!
- JoseTansengco
  Staff
  2 years ago
  Hello Vivek,
  
  Sorry to hear that you ran into this issue.
  
  We are currently monitoring a bug that causes Storyline to crash when using Noto IKEA Japanese or Noto IKEA Korean (TrueType) fonts. As a troubleshooting step, can you try converting the font that you're using from TTF format into OTF format if applicable? Please let us know if this works for you so we can tag this post in the bug report and notify you as soon as it is fixed.
  
  Looking forward to hearing from you!
LucianaPiazza
Staff
10 months ago
Hello The Training Room Online,

I see that you've opened a case and you're working with my colleague Luiza. You're in great hands!

We'll continue the conversation over in your case.

Have a wonderful start to your week!