Storyline 360 crashes when preview and publish

Hi Christina,

Great question! I understand you are experiencing crashing when previewing a slide. I'd be happy to work with you to figure out why this is happening!

One of the first troubleshooting steps we recommend is to update the software to the latest version (Build 3.76.30446.0). This may clear up the issue.

Also, I have a follow-up question regarding the situation so I can understand what you are experiencing a little better.

• Are you working from a shared drive? If so, I recommend saving your files on your local drive before creating, editing, and publishing them. This will help minimize any unexpected behavior.

Thanks for reaching out and I look forward to your response!

Hi Christina,

Thanks for the reply! I understand your frustration with updates not happening in a timely fashion. In the meantime, I have opened a support case on your behalf. You may have seen the support email that was sent. It is possible our support engineers may have another solution for this issue. They will be in contact soon to help you through this issue.

I am new to Storyline but having the same extremely frustrating issues. There seems to be 1 slide in my course - a slide with buttons I made myself that I have been experimenting with adding icons to- and SL won't preview this Slide without crashing. Furthermore, when I go to the Slide and try to edit the States they are just eternally spinning wheels. I have uninstalled everything and restarted everything. I am using a '21 Macbook Air with an M chip and Parallels Desktop. I am trying to narrow this down to one issue instead of many. Is this a problem with my laptop? Is it not fast enough? Or is this a software issue? I just spent $300 on Parallel and Windows 11. Should I have put the money towards a new PC instead? Please advise!!

SL crashes intermittently when I preview a slide with a video inserted. Can't preview anymore but everything else works. Sl still runs but I have to reload the SL file.

Hi, I'm experiencing crashes when previewing my slide. This is getting frustrating as it affects my work greatly. I also tried using the 64-bit, but it still crashes. 

Is Articulate going to do an update soon? 

Hi Sarah,

Thanks so much for reaching out!

I see that you’ve opened a case that's been escalated to our talented Support Engineers. That was a great call! You'll be hearing from them soon via email to continue troubleshooting.

Hello! I submitted case 04054189 Friday and haven't heard back yet, but I can't preview or publish to Review at all without SL crashing. I've tried uninstalling and reinstalling. I've tried copying slides to a new project. Nothing is working. A colleague of mine said she had this issue at a previous job and was told it was a processor issues. I didn't have any of these issues until I receive a new laptop a couple weeks ago. I'm totally out of the water as we use SL for nearly all of our on-demand learning development.

Thanks, Cathy

Hey there, I see the same preview-crashes since the update mid-december 23. Happened right in a customer presentation (bummer!) and ever since. Tried all advice: Old files, new files, reinstall, 64-bit version, complete removal and cleanup. Nothing works - SL still goes back to Desktop.
Checking all objects for corruption can't be the way to go here (I got 124 Slides w. layers).
My last hope is to buy a new laptop today, because my deadline is in 6 days - ridiculous.
Please, we all really need to rely on rocksolid stability of SL360.
Are there any new ideas on how to solve the problem?

Don't get me wrong - ..I really love the software!
But stability is way more important than new features.

Just started using the newest update to Storyline on projects I completed last year (for revisions) and experiencing frequent crashes as above. Just thought I'd add my voice.

I did copy all slides to a new presentation as suggested and that seemed to work, but the crashes are reappearing in the new file as well - but only intermittently. Slides that crashed prior to a restart work upon restart, but some unknown change I'm making seems to make them crash again after a few previews. I'm mostly adding triggers and variables for new features requested by the client. 

I'll open a case as suggested and hopefully can get a sample uploaded soon.

Thanks for your work on this issue!

Regards,
Alan

Hello I ran into the same problem today and I can't figure out why.

To me, it started happening just after I installed the Feb 6 3.84.31722.0 on my Windows 11 machine. Just before the installation, I opened up the same project file and previewed the slides comfortably.

Since the installation - the preview begins then turns to a black out screen and just completely closes. There is no "recovery" or anything upon re-opening.

I already un-installed and re-installed the 360 Desktop Apps, Removed all and then re-installed.

I also tried previewing perfectly working articulate projects and the same thing happened so I know it's not a corrupted file.

I also rolled back to the Dec installation 3.83.31444.0 but to no avail - as the same thing happened.

I tried using a different Articulate Login ( I have two distinct accounts with two companies) and the same thing happened.

I turned off my anti-virus software. The same thing happened.

I have the project file sitting locally in my documents so it is not on the cloud or somewhere else.

Can anyone try the file and tell me what they think is the problem? This is urgent and I am running behind on my project.