Forum Discussion
Storyline 360 crashes when preview and publish
Hi!
I've encountered the same problem as this post. Storyline crashes when running a preview or a publish.
But in my case, hopefully, I've figured out what's the reason causing the program failure since there was one scene (scene 1) that didn't crash when preview. It turns out it's a shape, in which I've added some triggers & states to it so it could work as a button.
I've attached the ".story" file. The mentioned shape is included in slides 1.2, 2.1, 3.1, 4.1. The weird thing is that the originally created shape (in slide 1.2) wouldn't cause any problem. However, when I copy-and-paste that shape to other slides or even to a new project, it caused the crash on preview and publish, whether or not I made any edition to that copied-and-pasted shape.
I'll just remove the problematic shape and make a new button. But I'm still curious why this would cause the problem. It is just a simple shape. And I may avoid the same problem in the future.
Thanks in advance! :)
Shirley
Thanks Eric. I have performed all the steps and the problem still persists.
I am running Windows 11 Pro.
Hi CV,
Thanks for the update. We'll let the support engineer handling your case know that you're still experiencing the issue. We'll continue this conversation with you over there!
I also have the same issue with Storyline crashing. I have tried all the 'fixes' - uninstalling, 360cleanup, checking fonts - no luck. It is still crashing with hardly any content in my new project.
Hi Pauline!
Sorry to hear that Storyline has been crashing on you!
Thanks for sharing the troubleshooting steps you've tried so far. I've opened a support case on your behalf so our support engineers can take a closer look into this behavior. You're in excellent hands troubleshooting with them and they should be reaching out to you shortly!
We can continue the conversation through your case to keep all information in one spot.
Hi Stephen,
What was the result of the ticket?
I think posting the result of support tickets that have resolved issues like the above would be beneficial to anyone looking at the same error posted.
It's been some time ago, but the cure was to install the next upgrade. All appears to be working fine now.
Thanks,
AlanHi Alan,Yes I noticed. Thanks a million.You guys that fix all those little problemsare my real E-Learning heroes!rock on!kind regards,MarkHamburg, Germany
