Forum Discussion
Storyline 360 on a high DPI monitor
Storyline is not the only application on windows platform that has this dpi issue.
While waiting for a fix (might be a significant rewriting), here is what you can do to get an acceptable working environment.
1. go to the actual location of your storyline app: program files (x86)/articulate/360/storyline
2. right click on storyline.exe and go to the tab properties/compatibility and check "disable scaling in high dpi"
This will grant all other apps scaling while asking SL to maintain its own dpi.
The result is that your slides will look right, most of the UI will look right, but your menus are not---they now have a huge padding on top and bottom.
3. If you have the more recent windows 10 creator update applied, you have a different checkbox called "override high DPI scaling behavior".
Instead of simply "disable" scaling you have three options (as the following image indicates):
- Using the application option will let this app remain in its native 96 dpi, equal to the previous "disable" option. But the paddings have disappeared. The fonts are crisp but too small to work with.
- The "system" option is to use the system scaling, where everything will be blurred. Your slides might look wrong (before the update, it definitely will) as it is working in a DPI other than 96 now.
If you don't see anything wrong, then congratulations! Until an official fix, this is by far the best option you have.
- Finally, the system enhanced option will give you a bigger splash window, blurry fonts and some hiding of the menu items. otherwise looking okay.
In summary, the lesson is this: unlike other windows updates, this one is critical to storyline users who work on a high DPI monitor. After update you can see the app is already working good under scaling. But if spot something wrong, you have the option to try the "system enhancement" way or stick to the native dpi.
- EllenCousins-137 years agoCommunity Member
Thanks so much Dong Liang!
I took the option to disable scaling in high dpi under storyline properties/compatibility, as I do not have Windows 10. This has indeed restored an acceptable working environment outside of Articulate Storyline and Storyline remains nice and crisp also.
Many thanks,
Ellen
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- ChrisSteiner2 years agoCommunity Member
Thank you so much for this information.