Storyline 360 still appears NOT to support proper display scaling. It looks blurry on my new Surface Laptop (4:3) 2256 x 1504 when display scaling is on (either at 125 or 150%). However other apps (Microsoft PowerPoint etc.) are fine. Switching to native resolution makes it all much sharper but the UI is too tiny for comfortable working. I'm about to buy a 4K monitor and am concerned that Storyline will be unusable on it (i.e. blurry). Any guidance on where Articulate are at with display scaling and high resolution displays generally? We are seeing more and more of these displays.

People mentioning abandoning Articulate is what might finally get them to take this request seriously because you know they don't want to lose that money. I wonder how many potential customers they lost out on because they don't support 4k. How many serious photographers, graphic artists, and content creators don't have a 4k monitor these days? 4k is industry standard now, it's a basic feature. Think of Articulate as a car manufacturer who, in this day and age, still doesn't provide cruise control in their cars. Cheers to all.

Same. Such a bummer to buy a powerful machine with a 4k monitor, to design stunning courses on a scaled down display because of the authoring tool's limitations... I have a laptop with a 4k OLED screen that is geared down to 1920 because I use SL daily and can't work in the 4k view layout with the microscopic text.. Been asking for this in support tickets for years now......

Can we at least get a reason this is not on the roadmap? For software at this price point, for a discipline that is so heavily visual, the inability to develop for high pixel densities, or to display retina quality images in courses is baffling. Designing in Storyline (and Captivate for that matter) is extremely inefficient and frustrating. I can't get anything to look good on devices with modern, high pixel density screens. That's many of the smartphones out there today and more and more desktop monitors.

This issue was initially raised in the forums 6 years ago so please don't ask me to submit a 'feature request' ;-) https://community.articulate.com/discussions/articulate-storyline/storyline-for-high-dpi-monitors-on-windows-8-1

I agree that this is definitely something that should be addressed for all Articulate 360 desktop apps, as the app scaling issues are hard on the eyes. Please keep us updated, John!

Storyline 360 on High Resolution Displays (including 4K)

laguna
Community Member
3 years ago
Not sure what you are all complaining about. I am loving this continued legacy support for my Pentium 200-powered 600x800 monitor. /s 😉
CharlesThompson
Community Member
3 years ago
I'm with Jeff Laguna and Math Notermans. This will be my last year with Articulate. I've spoken up about several issues that have never been fixed (the Replace Text as You Type that never works with custom words, blurry previews, and this high-resolution issue are at the top of mind right now, but there are others).
JasonMorse
Community Member
3 years ago
Same issues, just bumping this to keep it on their radar. They clearly have no idea what actual devs need/want, or do but dont want to put in the work to do it. 4k monitors issues were reported 8 years ago..........
Marine_LWL
Community Member
9 months ago
Hello, I understand you're currently working on IA, and that's great to me, but please, it really would help to have proper scaling on a 4k screen. At 150% it looks blurry and at 125% it strains my eyes like hell.
FeiWang-f45a393
Community Member
7 months ago
Hello, is there any update on this issue? Storyline looks so blurry compared to all other applications on my computer, with or without a high-resolution monitor. Could you please make this a priority as it affects on usability a lot.
Griffingriffind
Community Member
6 months ago
It's been 4 years, is this still a feature that is being considered? Developing on a 4k screen feels like I'm working at 1080p.
runrunsteven
Community Member
5 months ago
Any update on this would be nice. There hasn't been an update on this in quite a while, other than the feedback being passed along. I'm stuck choosing between using a smaller 2K screen that is crowded with all the Articulate windows, layers and timeline... Or dragging it to my 4K monitor and the program looking like it is 720p.
JohnCurran
Community Member
5 years ago
Deathly silence...that's always worrying :-(
JohnCurran
Community Member
5 years ago
Been doing some more research on this issue. This from Microsoft:

Use or deploy Universal Windows Platform (UWP) applications instead of Win32 applications.

Modern (UWP) apps always scale correctly. If there is a comparable modern app available, you can substitute that app to mitigate the scaling issues. For example, Edge is a modern app that does not cause the DPI Scaling issues that Internet Explorer might experience.

Is Storyline a UWP app?
LeslieMcKerchie
Staff
5 years ago
Hi John,

We're working hard to catch up on reading all the conversations here in the forums.

We weren't ignoring you!

I see that you contacted the support team as well and I can see that Christopher is currently working with you :)