Forum Discussion
Storyline 360 on High Resolution Displays (including 4K)
Storyline 360 still appears NOT to support proper display scaling. It looks blurry on my new Surface Laptop (4:3) 2256 x 1504 when display scaling is on (either at 125 or 150%). However other apps (Microsoft PowerPoint etc.) are fine.
Switching to native resolution makes it all much sharper but the UI is too tiny for comfortable working.
I'm about to buy a 4K monitor and am concerned that Storyline will be unusable on it (i.e. blurry). Any guidance on where Articulate are at with display scaling and high resolution displays generally? We are seeing more and more of these displays.
Thanks Leslie...yes I'm in discussion with support. I'll update here once I get a clear picture of the issue(s).
In the end I played safe and purchased a WQHD 2560 x 1440 display. Hoping Storyline will support 4K at some point though as I think many developers will adopt them.
Hi John, on the 2560 x 1440 monitor, did Storyline end up looking normal?
Hey John, How is it going with the WQHD display? I need to get a new monitor and I am wondering if you're happy with WQHD ;)
Storyline is fine on a 2560 x 1440 (WQHD) display....planning to test on a 4K display soon.
So when is the support for 4K displays coming? Although storyline is fine on a 2560x1440 resolution, all my other apps are not. It is ridiculous that I have to update my resolution just when working with articulate. It is becoming frustrating to a point that I'm already exploring authoring tools from other companies.
Agreed, @Dishant. @Leslie: Do you have an update on forthcoming 4K display support?
Hi Dishant and Jeff,
Thanks for the follow-up! This feature hasn't made it to the top of our roadmap, but we have a report of folks who have requested it, and I can add you to that.
I appreciate you sharing the additional insight with the resolution differences between apps and will be sure to include this pain point as we push for this request!
Thanks Ren. Yes please add us to that. Also do you post a public version of you Roadmap somewhere so we can see what is at the top?
Ren Gomez
Hi Ren, please add me too to this list. I already have a 4K monitor (I should have checked if SL supports it before buying it, but I couldn't imagine this wasn't the case). I must say it is really hard and painful to work on SL with it now.I think this should be top priority! Most designers/content creators/elearners in 2021 are using 2k/4k displays. We have to work with other software packages (Premiere/3D/After affects etc) that require high resolutions with an ever growing demand for 4k output to a many platforms. Please get this fixed.
My sentiments exactly. I've been writing to Articulate about this for years. Visual design software with primitive visuals. And like Lindsay said, even with a price increase.
Just opened Storyline 360 for the first time on a 1440p laptop screen. Very blurry interface, clearly nothing has been done to address the issue raised by multiple users for several years now. The user still has to go into Windows rescaling settings and deal with a tiny interface.
I have also just checked the roadmap as mentioned above and there is no mention of adding hi-resolution scaling to Storyline. This really adds to the feeling that the software interface is several years behind the times, made for 1080p displays and below only.
I put in a support ticket about the issue a few weeks ago. Articulate's reply:
"We prioritize adding new features by researching our customers’ needs and assessing evolving technology trends. Ultimately, we focus on features that will be most helpful to the largest number of folks. Unfortunately, that means we can’t address all the feature requests we get."
I believe a "large number of folks" have computers purchased within the past five years, meaning their displays are larger and/or higher resolution than the ones Articulate was designed for well over a decade ago. Also, this isn't a "feature request." When you open an app and see it properly, that's not a "feature," that's the ante to be in the game. Particularly, visual design software should look like it's supposed to on a monitor, and it should look its best on the best monitors. It's quite telling that out of scores of apps on my computer, Articulate Storyline 360 is the only one I have this problem with.
Agreed. Is this even being worked on? A reply would be nice.
