Storyline 360 still appears NOT to support proper display scaling. It looks blurry on my new Surface Laptop (4:3) 2256 x 1504 when display scaling is on (either at 125 or 150%). However other apps (Microsoft PowerPoint etc.) are fine. Switching to native resolution makes it all much sharper but the UI is too tiny for comfortable working. I'm about to buy a 4K monitor and am concerned that Storyline will be unusable on it (i.e. blurry). Any guidance on where Articulate are at with display scaling and high resolution displays generally? We are seeing more and more of these displays.

People mentioning abandoning Articulate is what might finally get them to take this request seriously because you know they don't want to lose that money. I wonder how many potential customers they lost out on because they don't support 4k. How many serious photographers, graphic artists, and content creators don't have a 4k monitor these days? 4k is industry standard now, it's a basic feature. Think of Articulate as a car manufacturer who, in this day and age, still doesn't provide cruise control in their cars. Cheers to all.

Same. Such a bummer to buy a powerful machine with a 4k monitor, to design stunning courses on a scaled down display because of the authoring tool's limitations... I have a laptop with a 4k OLED screen that is geared down to 1920 because I use SL daily and can't work in the 4k view layout with the microscopic text.. Been asking for this in support tickets for years now......

Can we at least get a reason this is not on the roadmap? For software at this price point, for a discipline that is so heavily visual, the inability to develop for high pixel densities, or to display retina quality images in courses is baffling. Designing in Storyline (and Captivate for that matter) is extremely inefficient and frustrating. I can't get anything to look good on devices with modern, high pixel density screens. That's many of the smartphones out there today and more and more desktop monitors.

This issue was initially raised in the forums 6 years ago so please don't ask me to submit a 'feature request' ;-) https://community.articulate.com/discussions/articulate-storyline/storyline-for-high-dpi-monitors-on-windows-8-1

I agree that this is definitely something that should be addressed for all Articulate 360 desktop apps, as the app scaling issues are hard on the eyes. Please keep us updated, John!

Storyline 360 on High Resolution Displays (including 4K)

MikeAndrews-c60
Community Member
5 months ago
There's a whole host of other issues that Storyline has with relating to certain monitors or at least I presume that is the cause of these other issues. The issues include:

1) Eyedropper color picker does not align to where the actual cursor is on the screen making it impossible to actually find the color you want on screen. I think this is specific to when you have a hi-res monitor combined with a laptop screen to the left or right of it. No other programs including PowerPoint or Snagit have this issue in the exact same configuration.

2) Minimizing the window to the taskbar and then selecting it on the taskbar again always results in it being in a windowed state instead of the previously maximized state. Again, no other programs on my computer experience this issue.

3) When publishing, if you click View Project without having a browser window already open, the entire browser window that opens is blurry, very similar to how the entire Storyline 360 interface looks. If you then open a new tab and go to a different website, everything is blurry! If however you click 'Open' instead of 'View Project' and then manually open the story.html file in your browser, everything is as sharp as can be.

Articulate needs to fix these issues pronto. If it wasn't for the blurry storyline interface, I wouldn't need to use reading glasses.
- JoseTansengco
  Staff
  5 months ago
  Hi Mike,
  
  Sorry to hear that you ran into these other issues. I opened a support case on your behalf so we can get you in touch with our support engineers who can help troubleshoot the behavior. Please keep an eye out for an email from our team!
Marine_LWL
Community Member
5 months ago
Hello, just to chime in, here what's happening currently in Storyline 360 x64 in a 4K screen scaled up to 150% : to the left, Storyline renders blurred content, as is its menu, etc ...If I scale to 100%, everything becomes too small... But then Storyline is showing a crisp interface.
Griffingriffind
Community Member
4 months ago
Jose,
The 1st and 2nd problems that Mike listed are common bugs/issues and are not unique. The eyedropper not picking the right color has been an issue for my entire team. Also reopening storyline from a minimized state always appears as window for as long as I've used the program.
KristaEaston-c7
Community Member
4 months ago
I have to add my voice of discontent to the many others that have been complaining about this issue for 7 years now. I just got the Storyline 64 update and it looks TERRIBLE on my 4k monitor. What is Storyline doing to address this issue?