Forum Discussion
Storyline 360 to 3 compatibilty.
I have Storyline 360. I need to share a file with somone who only has access to Storyline 3. Yes, I know it is no longer updated, but that is the only option right now. I have never added any background music to this file. I did set up the modern player. I changed it back to classic, but it still says they cannot open it because of background audio. I checked under Insert, Audio, Background and there is no playlist and it appears that the no background audio is checkmarked by default. Any ideas on why the file still will not open? I have a few files I need to share but I am guessing there are all going to have the same error.
4 Replies
Yes. I have never added in background audio to any of my files. This is what it is saying on all of the ones I have tried to share. I appreciate you opening a support case.
Hi AmySchuster!
Sorry to hear your colleague is having trouble opening a Storyline 360 file in Storyline 3!
Thanks for sharing the troubleshooting steps you've tried so far. Do you mind clarifying how your teammate accessed the file that was shared? Was it uploaded to a network/cloud drive? If so, can you confirm that your colleague first copied the file to their local hard drive before opening it? Working directly off of a shared drive can sometimes cause unexpected behavior, in Storyline.
If they're working with a locally stored file, but still having issues, do you mind sharing a copy of the problematic .story file so we can have a closer look? Feel free to upload that here in the discussion, or privately through a support case.
Looking forward to hearing from you!
I shared the file through Dropbox. They downloaded it to open it. I tried 2 different files, both with the same result.
Hi AmySchuster!
Thanks for following up and sharing your file!
I was able to replicate the same error you reported, indicating the presence of Background Audio within the project.
However, no Background Audio files can be found when checking the Media Library. Behavior such as this may occur when Background Audio was originally included in a project, then later removed. Although I understand you mentioned never including Background Audio in this file. Interesting!
I would like our support engineers to have a closer look at this issue, so I've opened a support case on your behalf. You're in excellent hands troubleshooting with them, and they should be connecting with you via e-mail, shortly!
We can continue the conversation through your case to keep all information in one spot.
