Forum Discussion

Liam34's avatar
Liam34
Community Member
17 days ago

Storyline audio randomly stops working

When playing slides via the timeline, audio will sometimes continue to advance but won't produce sound. Most often this happens when I've paused the timeline to make notes/edits. When I hit play in t...
storyline 360
LaurenDuvall's avatar
LaurenDuvall
Staff
13 days ago

Hi Liam34!

Thanks for walking me through what you’re seeing! Since the published output isn’t affected and the Audio Editor also loses sound when this happens, this looks related to playback in the authoring environment rather than the slide content itself.

Here are a few quick things to try:

  • Update Storyline 360. 
    • Go to Help > About Storyline and confirm you’re on the latest build.
  • Run a repair. 
    • Open the Articulate 360 desktop app and repair Storyline.
  • Test in a new file. 
    • Import one of the affected slides into a brand-new .story file and see if the behavior continues.

If this is still happening after those steps, please open a support case to share your .story file with our Support Engineers!