Forum Discussion
Storyline audio stops working on random slides
Hello everyone!
Happy to share that we've just released a new update for Storyline 360!
In Update 118, we've included essential fixes and new features. We've released a fix for:
- Slides with audio didn’t always play as expected.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
Please let me know if you need additional help.
Hi everyone,
I wanted to share that we’ve just released a new update for Storyline 360 (Build 3.116) that includes improvements related to this audio issue.
If you haven’t already, it would be helpful to update to the latest version, republish your course, and test again to see if the behavior improves in your environment.
If the issue persists after updating, feel free to reach out through a support case or continue working with our team if you already have one open so we can take a closer look at what’s happening on your end.
Hi Eric,
Unfortunately, we are still having this issue with the latest version. Our ticket has been in now for 2 weeks with 25,000 learners still impacted.
I am also having the issue where my audio drops out while the animations continue to play. It is inconsistent which makes it hard to replicate the issue but it only occurs when I review through Review 360 or SCORM on LMS. I am still testing, but by revert back to the February 3, 2026 version 3.110.362110, I believe the issue has been 'resolved'.
Hi KieronKohlmann and MichelleWozniak! I see that both of you are working closely with our Support Engineers. We'll continue the conversation via email to keep the details in one spot. For others who are experiencing this same issue, don't hesitate to connect with us privately in a support case.
The update has not fixed the issue. I have submitted a case. I can reiterate what others are saying as far as the thousands of dollars that are being spent trying to resolve a known issue. I've been working with support since Feb 2026 thinking that this was an issue with our LMS and/or a bug in an older SL file.
