Forum Discussion
Storyline audio stops working on random slides
I’ve been working with Storyline for some time, but this time I’ve encountered an issue where I’m unable to identify any clear cause or logic behind what’s happening.
I currently have four modules published from Storyline, both for SCORM and Review. During the review process, one of my colleagues commented that a particular slide did not have audio. However, when I checked, the audio was present on the slide timeline and played correctly on my end in both Review and Preview. Another co-worker of mine also confirmed that the audio worked for her. 🙃
I then published the module to SCORM and uploaded it to Moodle. While conducting final testing, I noticed that a few slides are experiencing the same issue. The audio does not play when the slide starts. To make the audio work, I either need to:
- go back to the previous slide and return to the slide, or
- let the slide timeline finish (in restricted mode), then drag the timeline back to the beginning, at which point the audio starts playing.
I would prefer not to create a trigger on every slide to play the audio, as the audio should automatically play when the slide timeline starts. Additionally, most of the slides are working correctly, and only a few slides are affected, which makes it difficult to determine the cause.
if anyone has encountered similar issues and have some suggestions or tips on how to fix this. I would greatly appreciate the help!!!
Hello everyone!
Happy to share that we've just released a new update for Storyline 360!
In Update 118, we've included essential fixes and new features. We've released a fix for:
- Slides with audio didn’t always play as expected.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
Please let me know if you need additional help.
58 Replies
The same thing has been happening for our content development team. I'll have one of the primary developers create a ticket.
Hello, We need a solution for this issue. We have hundreds of external users not on VPN or a corporate managed browser that are experiencing issues. I have submitted a ticket and not heard anything back. Please advise as this needs to be treated as a priority. The course is not presentable.
Hi KieronKohlmann,
I understand how urgent this is, especially with external users impacted.
Thanks for following up and for submitting a case. Since the team is already working with you there, they’ll be able to provide the most up-to-date information and next steps directly.
We’ll continue tracking this through your case to make sure it keeps moving forward.
Hello Eric,
I have not heard anything on my case for 2 days. This is an urgent issue impacting >25,000 learners. Going by the comments in this post, it is impacting many more.
Hi Kieron, was this resolved? I see many cases submitted, but no results...I've spent weeks developing, don't have the timeline to wait for a case! Thanks!
Hello, still not resolved and we are still having issues on every course, every day. We are on the verge of finding a new authoring tool as our business is severely impacted.
Having same audio issue on our most recent Q2 global eLearning campaign release (30,000 learners impacted). Following thread and will follow up with a support case once our AppSec approves file sharing for Articulate's Sr. Engineers to review. Please get this fixed.
Hi everyone,
I wanted to share that we’ve just released a new update for Storyline 360 (Build 3.116) that includes improvements related to this audio issue.
If you haven’t already, it would be helpful to update to the latest version, republish your course, and test again to see if the behavior improves in your environment.
If the issue persists after updating, feel free to reach out through a support case or continue working with our team if you already have one open so we can take a closer look at what’s happening on your end.
Hi Eric,
Unfortunately, we are still having this issue with the latest version. Our ticket has been in now for 2 weeks with 25,000 learners still impacted.
I am also having the issue where my audio drops out while the animations continue to play. It is inconsistent which makes it hard to replicate the issue but it only occurs when I review through Review 360 or SCORM on LMS. I am still testing, but by revert back to the February 3, 2026 version 3.110.362110, I believe the issue has been 'resolved'.
The update has not fixed the issue. I have submitted a case. I can reiterate what others are saying as far as the thousands of dollars that are being spent trying to resolve a known issue. I've been working with support since Feb 2026 thinking that this was an issue with our LMS and/or a bug in an older SL file.
I am experiencing the exact same issue. I have opened a case with support and so far all their suggestions have not worked. This is delaying me uploaded a much needed update to a course. I have uploaded a SCORM to our SuccessFactors LMS and this is where I am experiencing this behavior, also experiencing in the 360 Review site.
As of today my version of Storyline is v3.116.36838 and the issue persists. This issue needs to get escalated within Articulate. It's been 2 weeks and I am still unable to publish my course to our PRD SuccessFactors LMS!
Hi ConniePearson,
I completely understand why you’re asking for this to be escalated, especially with the impact this has had on your deployment timeline.
I checked on your case and can confirm Nell is continuing to work with you directly, while also coordinating with our Senior Support Engineers who are actively investigating the broader audio behavior being reported across similar environments.
The latest recommendation was to test with Update 106 so the team can compare behaviors across versions and gather additional data for the investigation.
I know this has already required a significant amount of time and testing on your side, and I appreciate you continuing to work through the troubleshooting steps with the team. Once your Update 106 testing results are available, they’ll be able to use that information to help guide the next steps.
Just wondering if there's any update on this issue. I've updated to the latest version, republished to Review, yet clients are still getting screens where audio isn't playing. It's holding up the release of their courses.
Thanks!
I was so happy to find this thread, as I'm experiencing the same issue...until I found there still isn't a fix? I've tried all of the above recommendations, upgraded Storyline360 to 3.117, uninstalled and reinstalled app, published to Review360 and the same issue still exists. Should I complete a separate case?
I would open a case. Myself and a coworker at my organization have one. I figure more cases helps give Articulate more data to solve this issue.
Thanks Jessyca, but I don't have the ability to wait weeks for support. Looks like I'll be recreating my training in another tool; definitely letting my organization know about my experiences and time wasted.
Just wanted to add that I'm experiencing a similar issue. Audio is not playing automatically on random slides in Review360. I have not tested the scorm file yet. This is a huge issue as the next button is disabled until audio completes.
Out of desperation, I tried reverting to the February 3rd version; it started to install, then I got a message "Updates Paused", and can't go any further. I put a link to this thread in the version request, hopefully someone in Articulate will see the impact this is having !
I got that message as well, but it did "revert" to the Feb 3rd version on mine. Check your current version number and see. I'm thinking "Updates Paused" has a different meaning here
Thanks ded2, I confirmed it did revert and per Jessyca's clarification was helpful. Unfortunately, reverting to previous version didn't correct the issue for me either.
ded2 is correct. The "updates paused" means that since you reverted to an older version you will no longer get updates installed automatically since you are no longer on the most up to date version.
