Forum Discussion

PFitzgerald's avatar
PFitzgerald
Community Member
5 years ago

Storyline automatically closes after in-slide preview

Ever since the most recent update, previewing the project in the editor causes the file to close. This only seems to occur when I preview twice w/o making changes between the previews.  When the t...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
5 years ago

Hi Kate,

Thanks for sharing that you're still having an issue. 

I'm working in a fully updated version of Storyline and this is continuing to happen.

Can you share what version of Storyline you're using? 

  • You can check by going to Help > About Articulate Storyline

Even though I have Storyline set to save my work every minute, this prompt will override the autosave and won't capture any of the changes made during the working session. Can someone from Articulate explain the rationale for this?

The AutoRecovery setting in Storyline 360 is not an auto-save feature. Here are the details:

Storyline will automatically save a copy of your project at the specified interval (after you’ve saved it at least once). The default interval is every 10 minutes, but you can enter any whole number between 1 and 120. If Storyline closes unexpectedly, you’ll be prompted to recover your project the next time you open it.

Storyline 360: Setting Storyline Options

There may still be a working version of your project in your temp files. Here's how to check:

  1. Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
  2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
  3. Change the file extension of the copy on your desktop from *.tmp to *.story.
  4. Double-click the file to open it in Storyline.

Why isn't the repair working for all 360 users?

I'd like you to share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.