Forum Discussion
Storyline Crashes When Inserting Video from File
Hi!
Looking for help to resolve a Storyline issue. When I try to insert a video from file the Storyline Application freezes and then crashes. The video is from my hard drive. I have tried...
Thank you for your time. No offense to you. What Articulate needs is a professional support team. You would think with all they charge they would offer some of live support. Oh well, lesson learned. We are all on our own as they say!
Did you ever get a solution to this? I'm experiencing the same issue and support keeps trying to tell me it's my video format, but I can't even select a video.
Hi, LaceyWieser!
It looks like my teammate, Chester, sent you additional troubleshooting steps in your support case. Please let them know in your case if you still need assistance!
