Forum Discussion
Storyline Crashes when Uploading to Review 360
I've uploaded about ten Storyline courses to Review recently. I'm trying to upload my new course, the upload process starts, then Storyline crashes (just shuts down). I've done the typical restart and the problem persists. Does anyone have any idea why I'm suddenly getting this problem?
Thanks in advance,
Matt
3 Replies
Hi MSBennett,
Sorry to hear that you're having trouble publishing from Storyline to Review.
It sounds like the issue may be local to that specific .story file. I have some follow-up questions to help us troubleshoot this better:
- Is this .story file stored on your local hard drive? Authoring and publishing directly from a network drive can introduce unexpected behavior like this.
- Can you publish the file to other formats such as LMS, or the Web?
- Do you see any error messages when Storyline crashes? If so, seeing a screenshot of what the error says would be helpful.
It's also possible a corrupted Slide or object is getting in the way. If you're comfortable sharing the affected project file, we're happy to take a closer look and test it on our end. Feel free to share that here in the discussion or privately through a support case.
Looking forward to hearing from you!
Thanks, Steven,
- The file is stored locally
- No - crashes in other formats as well
- No error message, Storyline just closes
I will create a support case. Thanks, Matt
Hey MSBennett,
Thanks for following up
I see that your support case has been received by my teammate Cleober. It looks like he's currently testing your .story file, and should be following up with you soon.
We can continue the conversation there!
