Storyline crashing when inserting characters?

Hi Teresa,

Oh no! I am sorry to hear that the sporadic crashing keeps happening when inserting characters. I would like our Support Engineers to help take a closer look to help determine what the issue might be. I am opening up a Support Case on your behalf, so please be on the lookout for that email! 

Hi Sushil,

Thank you for letting us know! Does this seem to be happening in every project you are working on? If so, it might be worth running a repair of Storyline 360 to see if that resolves the issue. 

Please keep us posted and let us know if you keep hitting this snag! 

Yes it is happening in every project and I did uninstall and install (Repair of Storyline) and still having a issue.

Hello Sushil,

Thanks for giving the repair steps a try!

I'm going to share your update with our Support Engineers so we can best determine what's happening and find a fix. Look out for an email from the team, and I'll follow along!

Hello,

I've found the same error when I copy and paste special characters like "à̀" or "é́". When I leave the focus on the text, Storyline crashes. I replicate this error many times because I had texts from MS Office Word present many times.

I hope to be helpful.

Team Flipfly

Greetings, Team Flipfly!

So sorry to hear that Storyline crashes when copying and pasting certain characters. 

I'm having trouble recreating the experience in Storyline 360 Update 41. Here's a short video of my test.

• What version of Storyline are you using? Click on the Help tab, then About Storyline.
• Are you copying directly from Word or somewhere else?

Any more insight you can provide would be greatly appreciated!

Hello Katie,

thank you for your tests and video, I explain your questions telling you what I did to replicate the issue:

• Open a file in MS Office Word where texts have special characters, I provided you a file for example in the attachment: in column 1 you can see where the text must be pasted, in column 2 what text I've pasted, in column 3 the issues founded.
• Storyline version used: Storyline 360
• Last Update: June 23, 2020 (Build 3.41.22450.0)

I appreciate your interest, I hope to have provided all info you need!

Have a nice day!

Team Flipfly 

Thank you, Flipfly. That was very helpful and I was able to replicate the behavior you reported above.

I've shared my sample file along with your details with our team so that we can look into this issue further.

I wanted to share some information on how we define bugs and how we tackle them when they occur.

Thank you, Leslie!

Team Flipfly

I just want to chime in that I've also experienced this, and my colleague as well. It's been happening for at least 8 months. I thought it was my work computer's fault, but when I started working from home it also happens on my powerful home PC. Both are Windows 64-bit machines. 

Hi Jack!

So sorry you're seeing this bug in your project! I'd like to add your comments to our current report. Are you using the latest version of Storyline 360? Also, are you seeing this in every project or a certain one?

We'll keep you updated in this discussion!