Storyline crashing when inserting characters?

This happened to me as well today. I just updated today, and every time I add a character, it locks up the project.

Greetings, I just updated Storyline 360, and I cannot add a character any longer without it locking up my machine. I have rebooted and tried several times with no luck. Initially, I tried to add the character onto a Master Slide, but on subsequent attempts, I just tried to put it on the first Untitled white slide that appears at start-up—same result. To be clear, I'm talking about the illustrated characters in the app, not a text character. Any help would be great. Many thanks!

Hi Mike, to be honest, I have given up on storyline characters as the crashing is so random, can't seem to be recreated when staff offer to help me fix.  So for the most part I am using photos of real people that I have taken and using them.  Or I have also made a Figma account and used the Blush addon (and I am not artistic), but I can grab one of their characters and download and use them.  I was getting too tired of losing work....sorry it has been years trying to hear if this is fixed....but I do get it that it might be a challenging one as there doesn't seem to be a consistent issue that caused the crash.

I have been dealing with this same issue for years. Today in particular it continues to be problematic. It's happened 3 times in the last hour. 

I have tried all of the solutions recommended in this thread. Nothing seems to work and the issue is random. Luckily I always save my work constantly as to not lose what I am working on but it is very frustrating that the software continues to do this after so many years. 

I see that there are other experiencing this also. I see the last response in this thread may have been 7 months ago and I wonder if the folks in this thread continue to experience this?

Thanks!

Mike

Hi Sheila,

I still encounters too, problems of laggy performance with characters.

To way around this problem I convert these characters to static pictures by: right-click -> export as a picture

I think it's due to "drawn" characters which are vector based , because i don't experience these problems with "photography style "characters.

Storyline crashed on me today after inserting characters. Here are the things I've tried:

• Starting a new file and inserting characters.
• Starting a new file and importing the slides from the file with the problem.
• Updating Storyline to the most recent version.
• Uninstalling and reinstalling Storyline (most current version).

I'm still having the problem. In some cases, it seems to add the character to the timeline, but not to the slide. Then it locks up and I have to Ctrl+Alt+Delete and close the app via the Task Manager.

The other thing I've noticed is that the Expression choices aren't displaying correctly (these are a little creepy!!):

These character files were all downloaded today. Is there some way they could be corrupt and causing these problems? I searched the site to see where the files are stored (thinking maybe I could delete and download again), but I didn't find anything recent.

Hi, Yann.

Thank you for taking the time to update this discussion with what solved the issue for you, as I'm sure it can be helpful to others in the community!

Hello,

Maybe it can help others:

We had the same problem of laggy slow performance with a slide including 2 characters.

This slide was imported from an older version of storyline.

After recreating from scratch this slide, manually adding each character, the problem of performance disappeared.

Hi Lanette,

Unfortunately, I cannot see the image you're sharing. Can you reply directly to the community and add your attachment? Responding via email does not populate attachments in the forums.

You can click 'View' vs. 'Reply' or click here.