Forum Discussion
Storyline issue – Layer not persisting during review since recent updates
Hi everyone,
I have some great news to share.
We just released another update for Storyline 360 (Build 3.114.36655.0), and this includes a fix for the issue you encountered where layers set to “Hide other layers” didn’t behave as expected when revisiting a slide.
This was related to slide layers not maintaining their expected behavior after a slide revisit, and it has now been resolved.
To take advantage of this update, please open the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You can find step-by-step instructions here.
SafeTeamAcademy, I especially appreciate you sharing the impact this had on your team’s timelines. I can understand how challenging it is to spend time investigating something internally before confirming it’s tied to a product issue. Thanks as well for your feedback on proactive communication, it’s really valuable and something we’re continuing to look at improving.
Please let me know if you’re still seeing any trouble after updating or if you have any questions!
Hi everyone,
I have some great news to share.
We just released another update for Storyline 360 (Build 3.114.36655.0), and this includes a fix for the issue you encountered where layers set to “Hide other layers” didn’t behave as expected when revisiting a slide.
This was related to slide layers not maintaining their expected behavior after a slide revisit, and it has now been resolved.
To take advantage of this update, please open the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You can find step-by-step instructions here.
SafeTeamAcademy, I especially appreciate you sharing the impact this had on your team’s timelines. I can understand how challenging it is to spend time investigating something internally before confirming it’s tied to a product issue. Thanks as well for your feedback on proactive communication, it’s really valuable and something we’re continuing to look at improving.
Please let me know if you’re still seeing any trouble after updating or if you have any questions!
Was the latest build pushed to all users? I'm still on v3.114.36620.0 and there's no update button on my Articulate360 window.
Hello StephenMoreland,
Thanks for calling that out, I can see why that would be confusing.
A quick note on how updates are delivered, even when a new build is released, it may not appear right away in the Articulate 360 desktop app.
In this case, you can manually check for the latest version by clicking the drop-down menu in the upper right corner of the Articulate 360 app and selecting Check for Updates. I’ve included a screenshot below showing where to find that option.
One thing to keep in mind, the Articulate 360 desktop app can update automatically in the background, but updates for Storyline 360 are installed separately, so they won’t always show up unless you check or install them directly.
If you’re still not seeing the update after checking, it’s also possible that automatic updates are disabled or managed by your organization’s IT team.
Let me know how it goes after trying that.
