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EkaterinaMar356's avatar
EkaterinaMar356
Community Member
2 months ago

The "restart course" trigger isn't working correctly

Hi everyone! I'm reaching out with the following issue: my "restart course" trigger isn't working correctly. The slides seem to reset after clicking the restart course button, but this happens on all the slides except for the one with the trigger itself. Could this be some kind of bug?

I have the latest version of the program installed (3.91.33104.0).

As an example, I've attached the story file. If you click on the shapes on the slides, go to the end, and then click "restart course," and go through the slides again, you'll notice that on the last slide where the trigger is located, the states of the objects haven't changed.

If anyone has encountered a similar issue, please let me know how you managed to resolve it.

e-learning development
storyline 360
  • EkaterinaMar356's avatar
    EkaterinaMar356
    Community Member
    16 days ago

    I wanted to kindly inquire if there have been any updates regarding the issue we previously discussed. I would prefer to avoid using the "Reset to initial state" function if possible. Instead, I am aiming to allow students to revisit slides with their progress preserved (particularly for slides with questions, in a real working scenario). Ideally, only if they choose to restart the course and manually press "Reset" should everything return to its initial state.

    Thank you so much for your time and support!

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      13 days ago

      Hi EkaterinaMar356!

      Sorry to hear your Reset Course Trigger isn't functioning as expected! Glad to see LOrealB has been helping you!

      I was able to replicate the same issue on my end, in the current version of Storyline 360. I've opened a support case on your behalf so our support engineers can take a closer look into this behavior. You're in excellent hands with them and they should be reaching out to you shortly.

      We can continue the conversation through your case to keep all information in one spot.

  • LOrealB's avatar
    LOrealB
    Community Member
    2 months ago

    I'm checking the file, and will update you in the morning. It's almost 2:00 a.m. here, in Southern California and I haven't slept in two days! : ) Regardless, check the gear icon on the last slide. Is it set to "Reset to initial state?" Nope; looks like it's set to, "Resume saved state," updated so that it "resets to initial state" and that might just solve the problem. I'll test my theory in the  morning; I've downloaded the file. Good luck! 

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