Forum Discussion
Timeline is not working.
In the Stroyline version (3.98) we are not able to preview using the timeline. Once the play button is clicked, there is not movement on the timeline. Can you look into and let us know how to resolve this. This issue was not occurring in the older version.
3 Replies
Hello DIPANKARKARMAKA,
Sorry to hear that you ran into this issue.
We're not seeing reports of this behavior from other users, and I was also unable to replicate it on my end. Since the problem appears to be isolated, try repairing your Storyline 360 installation to see if this fixes the issue for you. If the issue persists, please open a case with our support team here so we can check why the timeline preview isn't working properly for you.
JoseTansengco
Jose, here is another report of this behavior from another user. The preview button is not triggering motion in the slide window in new .story files, downloaded .story files, and file templates. DarrellSangrio- offered steps to uninstall, scrub, and reinstall. I am currently working on the Windows 11 suggestions but, after 9 times installing with no success, I'm lost as to what is happening to cause this.Hello trainertx1,
Sorry to hear that you're still experiencing the issue. Would you mind sharing your support case number so I can let Darrell know the problem is still happening? I can also take a look at the issue if you want. Feel free to share a quick Peek 360 recording of how you're testing the timeline so I can recreate the behavior. I'd like to test your setup using older versions of Storyline 360 to pinpoint the exact version that caused the behavior to change.
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