Forum Discussion

  • You may want to consider submitting a case - https://access.articulate.com/support/

    • BarbaraJacobs-1's avatar
      BarbaraJacobs-1
      Community Member

      Same voices I've been using for nearly a year; Neural voice, Ruth, Stephen, and Matthew.  I used all of them yesterday with no issue. Today, the voices are reading periods, commas, and other punctuation.  We don't have AI Assistant turned on per company policy at this time.  AND, I shut down and restarted; same issue.

      • KellyAuner's avatar
        KellyAuner
        Staff

        Hi BarbaraJacobs-1,

        I'm sorry to hear you've hit this snag! I see you've opened a case and are working with my teammate, Mcgem. We'll continue troubleshooting there!

  • Hey Barbara,

    I am not able to replicate this behavior.  Are you using the legacy Text to Speech or the new AI Text to Speech?

    • BarbaraJacobs-1's avatar
      BarbaraJacobs-1
      Community Member

      I am not using AI voice.  I did submit a case. Thanks for the reply, Ron.