Forum Discussion
Unable to insert Illuminate & Vibrance Templates from Content Library in StoryLine
Question-am I limited to only one template during the trial period?
I just downloaded the free trial today and am trying to create my first project using the Desktop app on my Windows PC. From Slides, I chose Content Library, and I can SEE all the templates and was able to download several slides from the Velocity template.
But when I try select slides from any other template, the "Insert Slide" button is grayed out.
It seems like the only template I can download slides from is the Velocity template. I am interested in using the Illuminate or Vibrance templates.
Hello, Kathleen, and welcome to E-Learning Heroes! ✨
Thank you for opening a case with our support team.
As my teammate Darrell mentioned to you through the case, while you have access to all the features of Storyline and the ability to download all photos, illustrations, icons, and videos in the Content Library during the trial, you will be limited to a few characters and one template before you subscribe.
Take a look at this article for additional information:
I have paid service but still unable to download vibrant templates.
Hi vnarahari,
Thanks for reaching out!
Your subscription is active, so you should have access to all templates, including the Vibrance template. I just ran a quick test and downloaded this template without any issues. Here's a quick Peek to show you what I did.
In the meantime, I have a few questions for you.
- Does the content load when you select Slides on the top ribbon, then Content Libary, and search for Vibrance?
- If not, are you seeing an error message, or are any buttons grayed out?
If you create a new file and the issues persist, I recommend trying a Storyline repair, which typically resolves unexpected behavior. If you're comfortable sharing a screen recording here or privately in a support case, that will help us better understand the issue!
