Forum Discussion
unable to rewind or move forward mp4 videos in video block
Hi, I'm looking to import an animation that's been published to .mp4 into a Rise course.
When I create a video block to put it in, the default video (coastline.mp4) allows me to move forward and rewind to any point (as I would expect it to) as allow forward seeking is ticked by default. However, as soon as I replace it with one of my own videos (and I've tried it with various different ones - all .mp4) the ability to move forward or rewind stops working, even though allow forward seeking is ticked. As soon as you try to move forward or rewind, the video snaps back to the start. I thought I'd read about this issue previously, but can't find any mention of it.
Hi Chris! Are these videos that you created, or did you download them from an external source? Would you be able to share the video files with us for testing? If it's okay, I'd like you to open a case here with our support team and share your video file so we can further isolate the issue.
I am experiencing the same issue but not inside the rise 360 course development. I can advance on the "preview" and review 360 and/or any video in YouTube, so IT/security is not blocking anything from that perspective. However, in SuccessFactors SAP something is not allowing this feature to work and the video jumps back to the beginning. Is anyone experiencing this? Do we need to do something different to the SCORM file?
Could I please get the URL that needs whitelisting? Even published and loaded into our LMS I cannot forward seek even though it is working from my phone.
Hi Emvica,
We'd love to take a closer look at this issue for you. Please open a support case here, and one of our Customer Support Engineers will reach out and work with you directly to resolve this issue.
