Forum Discussion
Unable to Sign in To Articulate 360 / Couldn't Open Port
Hello,
I use Rise and Storyline every day. For the last week, I've been unable to login to A360 to open Storyline. I get a "Articulate 360 Desktop App Error Report" and occasionaly a "Couldn't Open Port" error messages.
We have tried uninstalling and reinstalling the exe file, but no resolution.
I also see that my subscription ... a team license ... is coming up for renewal and there are 3 weeks remaining. I don't know if this relates to the sign on issue.
Suggestions are appreciated. Thank you, Peter
15 Replies
I'm experiencing this on my end. Tried already the restart, uninstall, install. I'm using Articulate on my personal computer now, and the internet connection I have has not changed. I'm using wired connection on desktop, no option for wifi.
Hi YzaSantiago-e66!
Sorry to hear you're also having trouble signing into Articulate 360!
I see that you've connected with my teammate Ian, through a support case. Smart move! We can continue the conversation there, to keep all information in one spot.
I am currently having this issue on my own personal computer. No issues at all yesterday - no changes made to my settings.
Sarah Hanisko
Hi SarahHanisko-0f,
Sorry to hear that you're unable to sign in to Articulate 360 from your personal computer.
If your settings have not been recently changed, please try the following troubleshooting steps to isolate the issue.
- Connect to a different network and then try to sign in to Articulate 360
- If the issue is not network-related, try reinstalling Articulate 360 from scratch by following the steps here:
- Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing Quit.
- Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.
- Download and extract this zip file on your computer: https://cdn.articulate.com/assets/kb/360/360cleanup.zip
- Right-click the 360cleanup.bat file and choose Run as administrator. The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.
- Reboot your computer.
- Download the latest Articulate 360 desktop app here: https://id.articulate.com/redirect/downloads
- Right-click the articulate-360.exe file and choose Run as administrator.
- Launch the Articulate 360 desktop app and click Install beside each authoring app you want to install.
- Reboot your computer and test your Articulate apps.
If the issue persists and your network is not blocking the connection to any of Articulate's endpoints, please open a case with our support team here so we can take a closer look at what's causing the problem.
Hi there - there appear to be additional issues all of a sudden after I updated this morning.
Cannot publish to Review 360 at all and Storyline and other programs have completely disappeared from my launcher. So I get the sense this might be a larger issue with the recent update.
i'm also facing same issue
Hello Shubham,
Can I ask if you've tried the troubleshooting steps shared by my colleague Lauren here? You'll first want to make sure that your organization allows connections to Articulate 360 before anything else, as applications won't work properly if these endpoints are blocked.
Please open a case with our support team here if you are still experiencing the behavior after confirming that the endpoints are accessible.
Hello Peter!
I'm sorry you're running into this issue where you can't use Articulate 360! I see that your subscription is still active, so you can continue using Articulate 360 until the subscription expiration date.
Secure networks might block Articulate 360 services and prevent your apps from working. I'd recommend reaching out to your network admin to confirm that these domains are accessible on port 443 so that your Articulate 360 apps and services work properly.
If those domains are accessible on port 443, then we'll want our Support Engineers to step in to offer additional steps. Use this link to connect with a Support Engineer.
