Forum Discussion
Updating SCORM 2004 v4 and SuccessFactors
Was the course you are updating originally published as SCORM 2004, Edition 4? If not, you would not be able to update it to a different communications protocol.
Yes it was - I've updated the content and am trying to upload to an existing learning item in SuccessFactors but I can't find a workaround to be able to upload the updated SCORM package to the existing learning item.
It looks like, according to their own admission ("This is expected behavior as per Product management comments"), that once a SCORM package is uploaded, you are prevented from updating it. I'm more than a little shocked that a legitimate LMS manufacturer would knowingly cripple a feature which LMS' have had for 20+ years, the ability to update content while preserving student enrollment data.
I would bypass the "Enhancement Request" link in the KB article, as those get tossed in a pile and ignored, and go straight to SAP's tech support. Grill them on the exact process to update the content of an existing eLearning course while preserving student completion and enrollment data.
Yes I completely agree - that's why I was hoping someone would have a work around for me from the community as SAP are useless.
In previous positions, I would hound our LMS manufacturer's sales rep (or director of sales), who would then get me into direct contact with the head of tech support. If there's one thing a sales rep DOESN'T want to hear about, it's a customer who isn't getting satisfaction, because it's a potential lost sale down the road.
Since enterprise LMS implementations are capital expenses, often running into 7 figures (with a commensurate commission), it's not something most sales reps will ignore out-of-hand.