Forum Discussion

JessiKoloski's avatar
JessiKoloski
Community Member
6 months ago

Variables used onscreen disappear when browser is resized

I have a question counter set up in a randomized question bank using variables and with the latest update (March 22nd, 2024 - 3.86.32080.0) if I have that slide onscreen, in preview OR viewing the S...
storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    4 months ago

    Hello Jessi!

    I'm happy to share that we have released a new update for Storyline 360 (Build 3.88.32474.0).

    In this update, we have implemented a fix for:

    • Variable values disappeared after resizing the browser or preview window. 

    As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

    Update Authoring Apps

    If you have any questions on Update 88, please let us know in this thread or privately in a support case.

    Have a great day! 

JakeHurt's avatar
JakeHurt
Community Member

Hi,

I updated my version and cleared the cache.

And the issue is still present. Good job Articulate! Fortunately, I anticipated this and did this on my test machine and not where I am doing client work or we would have a very angry client. I tried to attach a video of the issue but apparently we aren't allowed to do that now.

Thanks

JoseTansengco's avatar
JoseTansengco
Staff
7 days ago

Hi Jake,

Just letting you and everyone else subscribed to this thread know that the bug is still open on our end. We apologize for the inconvenience. We're currently working on a fix and we'll leave a message here as soon as it is released. 

We also made changes to the platform so can now upload video files (MP4s, MOVs) as attachments in your responses. 

  • JakeHurt's avatar
    JakeHurt
    Community Member
    6 days ago

    Hi Jose,

    Do you think it would be possible for Articulate to CHECK that things are fixed before telling customers that things are fixed. We shouldn't have to confirm for you whether things are fixed or not. I'M TRYING TO DO MY JOB.

    PLEASE DO YOURS.

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