Forum Discussion
Very blurry text and images in Chrome HTML5
I am using Storyline 360 and publishing HTML5 only. My client uses Chrome only. Every image and all text is unacceptably blurry.
Attached is an image of a screen from the course. On the left is HTML5 in Chrome, and on the right is Flash. Even the "Next" button is blurry.
I see in other discussions that this is a known issue. What is the timeline for fixing this? I will no longer be able to support this client unless we can get a fix soon, as they are quite dissatisfied with the current state.
96 Replies
Hey everybody. I'm excited to let you know that we just released update 26 for Storyline 360! Here are all the details.
We addressed an issue where text and images could be blurry when viewing a course in Google Chrome or Safari.Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. If you need more help, please let me know!
This is great news! I am hoping the update for SL3 will come soon as well since we are in the midst of republishing using SL3. The sooner the better but I can appreciate the steps needed to ensure compatibility and no problems with the patch. TY :)
Of course it won't. Expect to wait like a year for this to get fixed in SL3.
Great news, Crystal! Thank you for fixing this, much appreciated.
Thanks for the positive vibes, all! This fix will be included in the next update of Storyline 3, and I don't have an ETA for that just yet.
Thanks for checking in, Seth. I'm sorry I don't have an update yet. We'll let you know when we have the next release for Storyline 3.
Also waiting for the SL3 update here!
I am having this issue with SL3 updating and existing course. I didn't notice it in my original course which was created in SL3 (but before the recent update).
Hello, Stephanie. The next update of Storyline 3 will include enhanced support for Google Chrome, including crisp-looking images and text. I don't have a timeline for the release yet, but this discussion is tagged to be updated!
We need this update to happen ASAP! There is a huge difference in quality of text in the HTML5 output compared to the Flash output and, with Flash going away soon, this is not okay.
Locking the player to optimal size is not an option for us as the client wants the course to take up as much of the browser window as possible.
Please assist ASAP.
Does this issue also affect the viewing of videos in Chrome?
Hi Gerry,
The main issue of this conversation is about text and images, but a general blurriness (which could include video) when the course is set to scale is also reported.
The solution being, Set the player to lock at the optimal size. Is your course set to lock at optimal size or are you running into some scaling issues?
I see that you chatted with Alyssa here as well on HD Videos in Windows 7.
Thanks, Leslie. :)
No, I'm not experiencing issues. I'm just getting ready to deliver a talk tomorrow night to our local Twin Cities Articulate User Group on "Using Video in Storyline" and wanted to be sure I was ready should this question come up.
Yup, I usually select lock at the optimal size unless I run into a client's LMS course player frame that needs scaling for the course to "fit into" the frame correctly.
