Forum Discussion
Video created as Storyline output has blank start screen when used in Rise multimedia block
Hi. I've created a video in Storyline 360 from 4 slides. When I embed it in Rise, it shows as a blank screen with start button. It plays as expected but I'd like to get a first frame picture show...
Was this resolved? I'm having the same issues.
Hi there, Sara. After working with Errol, we discovered having a transition effect on his first slide in the Storyline interaction was contributing to the undesirable first frame showing in Rise 360.
The best way to see what's happening on your end would be to have a look at your Storyline file. Could you share it privately with my team here? We'll publish it to video and test adding it to a Rise 360 course. We delete all files when we're done troubleshooting. Thanks!
Thanks for the quick reply. Case submitted (02181531).
I am not using any transitions at the beginning of my slides.
