Forum Discussion
Video not playing during timeline preview?
Hi everyone,
I noticed the my videos are not playing when previewing my timeline. This happens from the latest SL360 update. Thoughts?
38 Replies
Hi Debbie!
Hope you're having a great day!
I just wanted to pop in and let you know that we're not seeing an attachment included in your most recent reply. Feel free to try again in a new reply and select the "Add Attachment" Button at the bottom left as you are crafting your reply.
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Please let me know if you have any questions!
Here is my file.
Here's my video clip. I attached it yesterday but for some reason it disappeared.
please upload the .story file - where the video is included
(the video file looks normal)
The issue is on Slide 1.2. I have another video on another slide and it seems to work.
Debbie, I have no problems with your file on 1.2. It didn't play in the time preview but play in the scene preview. It also played in Review360. The only thing you might try is make sure your video drivers are up to date.
very interesting bug
- set position to 35 sek (before the video) and press play -> video don't play
- set position to 38 sek (within the video) und press play -> video is playing correct
https://360.articulate.com/review/content/e589758d-0ac4-4e79-a2ec-82af9500a9c7/review
but publish to web does not seem to be affected
Hi Debbie,
Great question! I understand that your video isn't playing properly when previewing in the timeline. I’m happy to work with you to figure out why this is happening! I have a few follow-up questions regarding the situation so I can understand what you are experiencing a little better.
- Which version of Storyline are you using? I am using Storyline version 3.75.30269.0.
- Is this happening with more than one file or is this the only one?
- Have you tried importing your project into a new file? Sometimes that can solve some glitches within a file.
I’ve attached a Story file that I created in Storyline 360. The video is previewing in the timeline properly. Do you mind opening it into Storyline 360 on your end to see if you notice the same behavior?
Thanks for reaching out and I look forward to your response!
the problem has nothing to do with the video - slide 1.2 is damaged
if you copy the video from 1.2 to 1.4 there is no problem with the video
I am experiencing this issue, the video on the timeline does not play, but the audio plays, making it very difficult to adjust timing on the timeline. This is happening mainly with files created externally with Camtasia and screen recordings from iPhone. Is there any fix for this issue? Thanks for any insights.
Hi DeborahAntoine,
I'm sorry to hear about the trouble with the video file in your Storyline project.
Would you be willing to share your Storyline file with us so we can examine the video file and determine whether re-encoding it will help? You may also share it privately by sending it along in a support case. We'll delete it when we're done testing.
