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Thomas-Pilger's avatar
Thomas-Pilger
Community Member
12 days ago

Video problems with Rise after publishing

Hi

My Rise courses should also run on computers that do not support MP4 videos. I have therefore converted the videos to webm format. Rise also accepts these videos, but converts them back to MP4 format when publishing. There is a workaround for this problem with Storyline 360 here in the forum. Is there also a solution for Rise?

  • Hello Thomas,
    Happy to help!

    Rise 360 by default converts all uploaded video to MP4 format. If you'd like to keep the original format of your uploaded video, just add _NOPROCESS_ to the name of your video file before uploading. Example:

    birthday_NOPROCESS_.webm

    You can read more about this process here:

    Hope this helps!

  • Hello Thomas,
    Happy to help!

    Rise 360 by default converts all uploaded video to MP4 format. If you'd like to keep the original format of your uploaded video, just add _NOPROCESS_ to the name of your video file before uploading. Example:

    birthday_NOPROCESS_.webm

    You can read more about this process here:

    Hope this helps!

    • Thomas-Pilger's avatar
      Thomas-Pilger
      Community Member

      Hello Jose,

      Sorry for the late reply. I have tried it and it works fine. Thank you very much!