Forum Discussion

CynthiaLewis-47's avatar
CynthiaLewis-47
Community Member
5 months ago

Video with triggers to pause and play does not publish properly in Storyline 360

I have triggers set up to pause and play a video six times to match the audio (the joy of separate files from SMEs lol). The preview and Review 360 look great! But when I publish it as a video, the trigger plays from the beginning of the video instead of from where it was paused. This happens in the regular Storyline 360 and the Beta version.

storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    5 months ago

    Hi Cynthia!

    Thanks so much for reaching out! I'm sorry to hear that you ran into this issue.

    We are currently tracking a known bug when publishing to video; the MP4 restarts after the Pause and then Play trigger on Cue points. I've added this post to the bug report so we can notify you as soon as a fix for this issue is released. 

    Thanks for letting us know about your experience, and we're sorry for any inconvenience this bug may have caused.

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