Forum Discussion
Why is the player not showing all of the text???
Today must be the day for quirky things my Articulate 360 files.
In the "notes" section in my player, I always change the label to "Transcript". Today in my transcript tab I noticed that the text from my notes section is not contained within the player. See screen shot below. The left side is because of my screen shot skills. The right side is how it appears when the file is published but not in preview. Does anyone know why and how to fix it?
2 Replies
Good morning Kelly,
This was very helpful and I am having a new issue with our courses. I have posted in the forums last Thursday and no one has replied. Could you please help or be the next link in the chain to get some help? Do I need to copy and paste my last post here or can you access it through my profile? This is a new glitch that has happened in 3 courses that are currently posted to our LMS and I have no idea of how to fix it. (Short name for the glitch: Stacking and competing CC happening at the same time.)
Hi SarahSexton,
Thanks so much for reaching out about this!
Can you please confirm that you're using the most up-to-date version of Storyline 360? We're aware of a previous issue where slide note text got cut off when the course was published. This was fixed in Update 99! It's difficult to determine if that could've affected your file without seeing it, but if you try updating the software and republishing the course, that may do the trick.
If that's not the case, I'd like to connect you with one of our Support Engineers to get you back up and running!
